Analyst, Insurance Operations – Quality & Financial Control

DXC Technology • Nashville, TN

6d

About The Position

The Analyst, Insurance Operations – Quality & Financial Control supports operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. The role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to Policyholder Service, Call Center Operations, or Claims is a plus.

The analyst monitors insurance transactions, investigates complaints, analyzes operational and financial data, supports quality and compliance frameworks, and contributes to process improvement, reporting, workforce planning, and peer knowledge-sharing. The position collaborates with operations, finance, and leadership teams to support risk management, process governance, and service quality.

DXC’s work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent experience.
• 3–5 years of experience in insurance operations, financial control, or transaction management.
• Knowledge of life and annuities products, operational governance, and financial reporting.
• Strong analytical skills and attention to detail for reviewing operational and financial data.
• Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.
• Effective communication skills and ability to collaborate across multiple teams.

Nice To Haves

• Experience in Policyholder Services, Call Center Operations, or Claims.
• Familiarity with regulatory and compliance standards in the insurance industry.
• Knowledge of reporting tools, dashboards, operational metrics, and project management.

Responsibilities

• Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.
• Track, investigate, and resolve customer complaints; identify root causes and implement preventive measures.
• Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.
• Assist in developing and maintaining quality frameworks, audits, and compliance checks.
• Collaborate with operations, finance, and leadership teams to support risk management and process governance.
• Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.
• Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
• Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.
• Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level