Analyst III, Unit Member, Portfolio Management, Data & Analytics

Ocean Network Express•Richmond, VA

4d•$70,000 - $107,500•Hybrid

About The Position

To serve as the Demand & KPI Dashboard Delivery Lead for the Portfolio Unit. This role is the operational "showrunner" for business engagement—responsible for leading design workshops, finalizing business requirements, and managing the PDCA and value realization cycles, translating confirmed logic into User Dashboard Design (UDD) prototypes, ensuring precise KPI Tree mapping, and driving the lifecycle that turns business needs into stable, visual KPI solutions.

Requirements

Running design workshops to reach agreement on visual layouts and Explore dimensions/measures.
High attention to detail in mapping metrics to the Corporate KPI Tree and maintaining Master Dictionary integrity.
Ability to create clear, impactful dashboard mockups (UDD) and design intuitive self-service "Explores."
Proficiency in evaluating business requests and determining if they require a fixed Dashboard or a self-service Explore.
Managing the "Monitoring Cycle" and PDCA steps with consistency and accuracy to ensure platform trust.
Understanding of Container Shipping or Logistics operations to ensure reporting relevance.
Experience with Dashboard/Explore Design principles, KPI Tree mapping, and Agile (PI/BAU).
Experience in Managing Data Demands and Looker Explore/Dashboard Alignment is mandatory.
3-5+ years in Business Analysis, Data Demand Management, or KPI Dashboard/Explore Delivery.
Bachelor’s degree in Business, Shipping, Information Systems, or a related field.

Responsibilities

Facilitates workshops with Business Owners to align on requirements. Responsible for Requirement Finalization.
Supports and works closely with the Portfolio Specialist (Unit Support Members) on the hands-on creation of UDD Prototypes.
Ensures the visual layout aligns with confirmed business logic and the end-user journey.
Responsible for the technical mapping of confirmed metrics into the Corporate KPI Tree, Looker Explores (self-service), and Dashboards.
Maintains the data & explore to ensure all delivered demand metadata is accurately recorded and aligned globally.
Ensures that "Explores" are designed to be intuitive for business users to answer ad-hoc data questions.
Oversees the benefit verification process for delivered solutions.
Reports on user satisfaction trends and the actual "Decision-Making" impact directly to the Unit Lead (Portfolio Lead).
Executes the periodic Monitoring Cycle using delivered dashboards and explores.
Facilitates the visualization of performance gaps and supports the business in documenting progress within Recovery Action Plans.
Evaluates business urgency for all ad-hoc Service Requests (SRs).
Classifies demands as "Critical Delivery" (PI) or "Future Enhancement" (Backlog).