Analyst II, Transition to Run

Vale • Toronto, ON

8d • Hybrid

About The Position

The Analyst II, Transition to Run is responsible for managing the seamless transition of new or modified IT services into the operational environment. This role ensures that all service, technical, and operational requirements are fully met, supporting a smooth handover from project delivery to business-as-usual operations while maintaining service quality, stability, and performance in Toronto, ON/Brazil.

This role acts as a central coordinator, bridging the gap between project delivery and operational support, ensuring all parties are aligned for a successful transition.
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• ITIL Foundation certification (required)
• Minimum 5+ years of experience in IT service management, service transition, or a related field
• Proven experience managing end-to-end service transitions
• Experience working with IT infrastructure, applications, and operations teams
• Demonstrated success in cross-functional collaboration and stakeholder management
• Experience with ITSM tools, CMDB, and service reporting
• Strong collaboration and teamwork mindset, with the ability to work effectively across cross-functional teams
• Adaptability and change management capabilities in dynamic, fast-paced environments
• Business acumen with strong cost-awareness and focus on value delivery
• Commitment to continuous improvement and lean thinking principles
• Strong knowledge of IT Service Management (ITSM) and ITIL frameworks
• Proven ability to manage complex transitions and coordinate cross-functional teams
• Excellent project management and organizational skills
• Strong risk identification, assessment, and mitigation capabilities
• Effective stakeholder communication, engagement, and influencing skills
• Strong analytical thinking and problem-solving abilities
• Familiarity with Agile methodologies and iterative delivery approaches
• Ability to work under pressure and manage competing priorities effectively
• Strong documentation, governance, and process standardization skills

Nice To Haves

• Advanced ITIL certifications (e.g., Practitioner, Intermediate)
• Project Management certification (PMP, PRINCE2, or equivalent)
• Exposure to cloud environments and modern IT ecosystems is an asset
• Multilingual capabilities (Portuguese and/or French) considered an asset

Responsibilities

• Lead end-to-end transition of IT services into operations.
• Develop and execute comprehensive transition plans.
• Ensure services are fully tested, validated, and documented prior to deployment.
• Coordinate with technical teams to resolve transition issues and optimize performance.
• Engage stakeholders and ensure alignment across project, business, and operations teams.
• Monitor progress, manage risks, and implement mitigation strategies.
• Ensure transitions are delivered on time, within scope, and at required quality standards.
• Apply ITIL practices across service design, transition, and operations.
• Support continuous improvement initiatives and post-transition reviews.
• Standardize documentation, templates, and transition processes.
• Use ITSM tools to track transition activities and documentation.
• Maintain CMDB accuracy and service asset information.
• Monitor service performance and identify improvement opportunities.
• Provide training and support for operational teams.
• Ensure readiness for service ownership post-transition.

Benefits

• Competitive compensation including a variable annual incentive plan
• Participation in a competitive Defined Contribution Pension package
• Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
• Leave for all of life’s reasons (vacation, personal, sick, parental)
• Work culture dedicated to safety, diversity & inclusion, and career growth
• Employee Family Assistance Program
• Virtual Healthcare online
• Online training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level