Analyst II, TPO Operations

FIS•Atlanta, GA

About The Position

This position supports the administration of employee benefit programs across the United States and Canada. It contributes to The People Office (TPO) Operations by ensuring accurate benefits administration, maintaining compliance with established policies and procedures, and providing a positive employee experience. The role assists employees, managers, vendors, and internal stakeholders with benefit-related inquiries while supporting operational excellence and continuous improvement. The role performs day-to-day benefits administration activities and works with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex inquiries. It assists with benefits transactions throughout the employee lifecycle, maintains data integrity in HR systems, and supports benefit program administration for U.S. and Canadian populations. This is a developing individual-contributor role requiring moderate experience in Benefits Administration, Human Resources Operations, or related functions. The position operates independently on routine work under general supervision and receives guidance on more complex issues.

Requirements

2–4 years of applicable experience.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education, training, and work experience.
Knowledge of employee benefits administration principles and practices.
Understanding of health and welfare benefit programs.
Strong customer service and problem-solving skills.
Ability to interpret policies, procedures, and benefit documentation.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Word, Excel, Outlook, and HR systems.
Strong written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information.

Nice To Haves

CEBS coursework or certification preferred.
SHRM-CP preferred.
PHR preferred.

Responsibilities

Administer U.S. and Canadian benefit programs in accordance with company policies and procedures.
Process enrollments, life event changes, dependent verification, beneficiary updates, and employee benefit terminations.
Respond to employee inquiries regarding eligibility, enrollment, coverage, vendors, and plan provisions.
Coordinate with vendors, payroll, and HR teams to resolve benefit-related issues.
Support annual enrollment activities and employee benefit communications.
Maintain accurate records and data within HR and benefits administration systems.
Assist with audits, reporting activities, and compliance reviews.
Identify process improvement opportunities and support operational efficiencies.
Perform other related duties as assigned.
Work with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex benefit inquiries.
Assist employees, managers, vendors, and internal stakeholders with benefit-related inquiries.