Analyst II - Tech Delivery

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories. Additionally, the candidate will coordinate and facilitate the Agile Release Train ceremonies, managing dependencies on other teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. This individual will also support coaching to help the team’s progression in Agile Team Maturity and look for opportunities to continue development. Coordinates and facilitates scrum ceremonies –e.g. Backlog Refinement, Program Increment (PI) Planning, System Demos, Retrospective, and participation in ART Sync (or PO Sync, Scrum of Scrums) In collaboration with the Portfolio Manager, ensures the program has a healthy product/program backlog. Facilitates dependency management/risk management/impediment removal for the scrum team. Promotes/facilitates communication and collaboration to support value delivery and PI commitments. Responsible for providing status updates and reporting pertaining to scrum team plans/delivery/timelines/impediments to stakeholders and leadership Ensures Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the scrum team. Measures team delivery, maturity, and performance and reviews the metrics to identify improvement opportunities. Supports overall JIRA Reporting and Team Confluence Management

Requirements

Scaled Agile Framework (SAFE)
Using JIRA to manage stories, epics
Octane proficiency
Confluence
Microsoft office products (MS Word, PPT, Excel).
Ability to analyze end to end business processes and negotiate with the Business to make the most optimal changes.
Ability to work in a matrix environment, have excellent communication skills and be problem solvers.
Collaborates with stakeholders to understand their needs and problems.
Creates and prioritizes work for the team.
Eager to learn, a self-starter, takes initiative
Familiar with copilot for writing epics/stories
Collaboration skills
Knowledge of Financial Services space a plus
Familiarity with Jira Align
Agile Practices
Analytical Thinking
Business Acumen
Collaboration
Solution Delivery Process
Influence
Result Orientation
Risk Management
Stakeholder Management
Data Management
Financial Management
Technical Strategy Development

Nice To Haves

Visio a plus

Responsibilities

Understands stakeholder needs to help envision and create a solution to solve a problem
Supports cost and benefit analysis to align technology solutions to business strategy
Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
Documents processes, procedures and workflows for technology as needed
Captures and supports delivery of business and system requirements to accomplish business goals
Understands both business requirements and the basic tenets of the technical solution. Helps effectively translate needs between both sets of stakeholders
Is responsible for decomposition of Epics to digestible user stories, acceptance criteria definition, prioritization of stories and backlog refinement with the team
Ensures user stories meet the Definition of Ready before work begins and meet the Definition of Done before acceptance
Leverages various techniques to assist with creation of Epics and stories such as process flow diagrams, context diagrams and use cases
Collaborates with Product Managers, stakeholders, and peer Delivery Lead members to ensure alignment of work
Removes team impediments; participates in team and Train routines as required
Supports Deployment Activities by supporting CRQ Deployment Approval Routines and ensures Quality standards are met
Is accountable to maximize the value delivered by the team and support Production Validation as part of Deployment
Coordinates and facilitates scrum ceremonies –e.g. Backlog Refinement, Program Increment (PI) Planning, System Demos, Retrospective, and participation in ART Sync (or PO Sync, Scrum of Scrums)
Ensures the program has a healthy product/program backlog.
Facilitates dependency management/risk management/impediment removal for the scrum team.
Promotes/facilitates communication and collaboration to support value delivery and PI commitments.
Provides status updates and reporting pertaining to scrum team plans/delivery/timelines/impediments to stakeholders and leadership
Ensures Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the scrum team.
Measures team delivery, maturity, and performance and reviews the metrics to identify improvement opportunities.
Supports overall JIRA Reporting and Team Confluence Management