Analyst II - Tech Delivery

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories. The Analyst II is responsible for capturing, analyzing, and supporting the delivery of business and system requirements to achieve organizational goals. This role serves as a critical bridge between business stakeholders and technical teams, ensuring clear translation of needs and alignment on solutions. The individual drives the decomposition of epics into well-defined user stories, establishes acceptance criteria, and ensures effective backlog prioritization and refinement. They ensure all work meets Definition of Ready and Definition of Done standards, supporting consistent and high-quality delivery. Leveraging tools such as Jira and techniques including process flows, context diagrams, and use cases, the role develops structured analysis artifacts such as workflow diagrams, data flows, and business use cases. The position collaborates closely with Product Managers, stakeholders, QA teams, and peer analysts to define test scenarios, validate outcomes, and ensure both functional and non-functional requirements are met. Additionally, this role plays an active part in Agile ceremonies, removes team impediments, and contributes to Scrum team and program-level routines to enable efficient and successful delivery.

Requirements

3+ years of job related experience required.
Experience working with scrum and kanban teams in a Scaled Agile environment; experience defining user (and technical) stories/acceptance criteria and leading backlog refinement conversations
Experience employing various analysis techniques
Experience working with LOB product managers and System Architects to write Epics and decompose into stories

Nice To Haves

Understanding of Financial Center transaction processing

Responsibilities

Understand stakeholder needs to help envision and create a solution to solve a problem
Supports cost and benefit analysis to align technology solutions to business strategy
Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
Documents processes, procedures and workflows for technology as needed
Captures and supports delivery of business and system requirements to accomplish business goals.
Understands both business requirements and the basic tenets of the technical solution. Helps effectively translate needs between both sets of stakeholders.
Is responsible for decomposition of Epics to digestible user stories, acceptance criteria definition, prioritization of stories and backlog refinement with the team.
Ensures user stories meet the Definition of Ready before work begins and meet the Definition of Done before acceptance.
Highly proficient in Jira
Leverages various techniques to assist with creation of Epics and stories such as process flow diagrams, context diagrams and use cases.
Applies structural analysis on creating workflow diagrams, data flows, business use cases and data management plan
Collaborates with Product Managers, stakeholders, and peer Analysts to ensure alignment of work
Partners with QA define test scenarios, validate outcomes, and ensure high-quality delivery that meets both functional and non-functional requirements
Removes team impediments; leads and participates in scrum team/Train routines as needed