Analyst II - Tech Delivery

Bank of America • Pennington, AL

2d • $89,000 - $151,800 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• 5+years of experience in software development projects
• Remedy and Service Now tool knowledge
• Strong on collaborating with various roles
• Familiar with JIRA tool, Matter most, Excel, Sharepoint
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Knowledge on AI tools like Copilot-Chat or GitHub Copilot, good ability to write prompts
• Excellent written and verbal communication skills for leadership updates

Responsibilities

• Capturing and refining business or system requirements that may involve a software change.
• Working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions.
• Collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.
• Creating change tickets and support end to end release work per enterprise change standards.
• Reading the sharepoint data entered by developers and convert into remedy or service now tickets for the integrated, independent or ad-hoc releases.
• Being responsible for all pre and post release activities, communication, and coordination.
• Serving as the primary point of contact for all activities involved to plan production deployment.
• Working in conjunction with developers, testers and enterprise release team to create Change tickets in Remedy or Service Now tool.
• Preparing and presenting Release manifest to senior leadership.
• Tracking all release level tasks and communicating progress to the stakeholders.
• Conducting Retrospectives for all releases and following up on any required action.
• Assessing potential lower-level and production environment risks and making detailed decisions that impact the environments stability for customers.
• Reviewing change request details, performing Copilot-assisted QA reviews of CRQ intake requests and aligning with audit regulations and best practices to meet ECM submissions.
• Understanding stakeholders need to help envision and create a solution to solve a problem.
• Supporting cost and benefit analysis to align technology solutions to business strategy.
• Gathering and cataloging functional, non-functional, and technical requirements for stakeholder requests.
• Identifying the impact of modifications and enhancements to applications and assisting with identifying integration points and the end-to-end solution design.
• Assisting users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs.
• Documenting processes, procedures and workflows for technology as needed.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree