Analyst II, Sales Operations

ZEISS•Hebron, KY

1d•Onsite

About The Position

The overall goal of this position is to enable and optimize sales team execution, productivity and performance through daily support in the following areas: validating and processing customer onboarding workflows, supporting pricing maintenance and auditing activities, researching and resolving customer pricing discrepancies, and providing weekly, monthly and ad hoc reporting support for various business purposes, in support of the US Sales organization. This individual is also responsible for creating win-win relationships with customers and internal partners as this is the cornerstone for delivering the Carl Zeiss Vision (CZV) promise of world class optical products and services.

Requirements

BS in Economics, Statistics, Business Info Systems, Finance or related field
Minimum 3 years related professional level experience in a corporate office environment
Be able to work independently in a fast-paced environment
Must have solid spreadsheet, analytical, math and statistical data analysis skills
Must have high attention to detail and proven organization / planning skills
Ability to lead projects and coordinate with other departments
Possess outstanding interpersonal relationship skills

Nice To Haves

Optical industry experience preferred
Knowledge of, and familiarity with SAP,CRM, DVI, etc. desired
Familiarity with SQL, Salesforce.com, Power BI preferred

Responsibilities

Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
Create special reports and services using SQL, Access, Excel, Power BI, etc.
Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
Participate on project teams to develop / enhance commercial programs and information systems.
Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
Participate in pricing program audits, and provide backup to Pricing team functions.
Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
Perform additional responsibilities as required.