Analyst II Product Master Data Management

Ahold Delhaize • Pleasant Hill, CA

14h • Hybrid

About The Position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Analyst of Product Master Data Management (PMDM) plays a crucial role in bridging the gap between business needs and the PMDM solution within ADUSA. Their primary responsibility is to analyze business processes, systems, and data to identify opportunities for improvement or automation and to work with the business to deploy new capabilities inside the solution. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in business, technology, operations, or a related field or equivalent experience
• 2-4 year's experience in project management (e.g. Agile/Product Teams ways of working), operations, or product lifecycle management
• Strong understanding of item lifecycle management processes and methodologies
• Excellent communication skills to collaborate with cross-functional teams and communicate technical concepts
• Analytical mindset with the ability to use data to drive decision-making and process improvements.
• Experience with user acceptance testing (UAT) processes and tools.
• Strong problem-solving skills and the ability to manage multiple priorities in a dynamic environment.
• Strong communication, negotiation, and interpersonal skills
• Familiarity with relevant tools and technologies for product management, project management, and data analysis
• Knowledge of quality standards, regulatory compliance, and industry best practices
• Ability to drive change and innovation

Nice To Haves

• Lean/Six Sigma Certifications
• Knowledge of existing Product Management System ME/NC/PA/SC

Responsibilities

• Responsible for enhancing operational efficiency and customer satisfaction by defining and prioritizing key capabilities to optimize the product lifecycle inside the existing PMDM tool.
• Responsible for championing the needs of the customer to the Product team and working with Product to prioritize the backlog from a business value perspective.
• Translates business product goals and objectives into clear business requirements documents and partners with the Product Team to develop actionable product strategies.
• Collaborates with IT, Product and 3rd party tool support to ensure the tool’s functionality aligns with business needs.
• Leads training and system demos for all users.
• Leads end to end UAT and ticket support.
• Responsible for the development of relevant test scripts and driving UAT activities, participates in scrum ceremonies, and supports change management activities (e.g. training, communications).
• Ensures end users are well supported and IT tickets/root cause analysis are completed within department SLA’s.
• First line of defense for escalation.
• Implements data analytics to monitor the effectiveness of the item lifecycle tool and identify areas for improvement.
• Prepare and present reports to leadership highlighting tool performance and process enhancements.
• Domain applications/process expert across legacy systems and PMDM.
• Responsible for keeping PMDM system training up to date.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Benefits

• Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
• We are committed to offering a welcoming work environment where all associates can succeed and thrive.
• We believe in collaboration, curiosity, and continuous learning in all that we think, create and do.
• While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree