Analyst II, IT - Operational Technology

Buckeye Partners•Houston, TX

21h•Onsite

About The Position

Buckeye Partners is currently seeking an Analyst II, IT - Operational Technology with OT experience as it relates to analysis, design, and application development in the Oil & Gas Industry to join our growing team! The Analyst II, IT - Operational Technology role is responsible for Vendor & Application management as well as performing or monitoring activities and projects related to the operation, integration, implementation, upgrade, and/or changes to Buckeye Operational Technology systems.

Requirements

3–5 years of experience supporting Terminal Automation Systems (Toptech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains.
Demonstrated ability to troubleshoot, configure, install, upgrade, and support industry‑specific applications and systems, including Toptech TMS, FuelsManager, Rosemont TankMaster, System Associates Inc. WeighMaster, Railman, and Digi PortServer devices. This includes diagnosing communication, data integrity, and integration issues across OT and IT boundaries.
Strong critical‑thinking and problem‑solving skills, with the ability to analyze complex system interactions, perform root cause analysis, and implement effective corrective actions in high‑availability terminal environments. Experience configuring serial, network, and protocol integrations (e.g., Digi PortServer configurations) is essential to ensure reliable system communications and operational continuity.
Strong working knowledge of Windows operating systems and Linux environments, along with network infrastructure components including routers, switches, firewalls, and related network security technologies.
Hands-on experience supporting and administering IT/OT applications such as FactoryTalk AssetCentre, Rockwell Secure OT, BeyondTrust Privileged Remote Access (PRA), Pleasant Password Server, or similar asset management, cybersecurity, privileged access, and backup/recovery solutions.
Proven ability to configure, manage, and troubleshoot secure remote access, privileged credential management, and recovery operations across IT and OT environments. This includes leveraging tools such as BeyondTrust PRA to ensure secure vendor and internal access, maintaining compliance, and supporting high-availability operational systems.
Ability to travel up to 25% both domestically and internationally.
Makes clear and convincing verbal presentations to individuals or groups.
Independently delivers presentations and briefings as required within role.
Effectively and consistently facilitates meetings with key stakeholders.
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, experience and judgement.
Appropriately escalates issues requiring leadership insights, input on decisions.
Ability to effectively seek out others, including leader or key stakeholders to ensure best decision is made.
Proactively identifies potential issues that could impact internal or external customers and resolves issues as appropriate.
Promptly reacts to requests from customers in a timely and professional manner.
Reinforces importance of customer service.
Ability to maintain good relationships with the people who have the most impact on your work.
Actively seek feedback from stakeholder groups; listens effectively.
Ability to lead work including people resources to ensure projects are delivered on time and within budget.
Ability to deliver with resources provided or communicate in a timely manner when additional resources (time, people, money) are required to deliver on time.
Develop schedules and task/people assignments.
Can effectively present and when necessary instruct others on how to structure projects according to company standards.
Ability to self-organize tasks.
Effectively organizes time and priorities activities that advance project goals and key deliverables.
Takes initiative to assess own development needs and seeks out constructive feedback.
Implements plans to improve upon identified development needs.
Proactively gains knowledge and seeks opportunities to further develop abilities.
This position requires the ability to perform essential job functions consistent safely and successfully with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and or/quantitative productivity standards.
This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
This position requires compliance with all personnel policies.
The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
This role continuously operates a computer and other office productivity equipment (i.e., a calculator, copy machine and computer printer).

Nice To Haves

Management Informational Systems, Computer Science, and/or Engineering degree
Preferred technical experience includes: Linux administration, PuTTY, Toptech TMS, MySQL, Microsoft SQL Server, refined petroleum load rack controllers (MultiLoad, AccuLoad), client/server architectures, Penguin (Stratus) ztC Edge technologies, browser-based applications, and demonstrated experience leveraging AI tools to support, optimize, troubleshoot, and enhance Terminal Management Systems (TMS) operations and data-driven decision-making.
Linux RedHat
Toptech Training certification
Rosemont TankMaster Certification
Microsoft Intermediate, CCNP, Comptia, GSEC, SSCP

Responsibilities

Complete assigned tasks that assist with the implementation of various projects related to Buckeye’s applications.
Document end-user requirements related to the new applications.
Perform the maintenance of various systems and technologies.
Respond to reported application issues.
Perform setup and configuration of assigned applications and administering systems interfaces.
Coordinate the various IT systems with lifecycle management of assigned and dependent applications.
Manage documentation for all supported applications and ensure documentation is current. Documentation may include IT PMO, Disaster Recovery, Interconnection, etc.
Manage testing of multiple system upgrades before releasing them to the Buckeye Business and provide recommendations for application system upgrades and enhancements.
Provide on-call support during non-business hours to Operations on an as-needed basis.
Providing exceptional customer service.
Monitor, perform and document processes and system internal audits.
Monitor and conform to all SOX Compliance mandates.
Be familiar with and be able to deliver training for new users on operational technology systems and for all users on updated operational technology systems.
Understand and disseminate training plans for operational technology systems throughout the company. Function as a training resource for all users.
Contribute and/or Lead based on knowledge and experience, continuously identify potential opportunities to increase efficiencies and/or improvements to existing processes.
Identify gaps in the current business model and propose processes that will help move the business forward.
And other duties as assigned.