Analyst II - Institutional Research Need Local to Houston/TX

FIRSTNET GLOBAL LLC•Houston, TX

About The Position

The Analyst II - Institutional Research analyzes client requests, programs and retrieves data using SQL, and creates and troubleshoots complex dynamic reports that clients can update automatically. The role interprets reports to support client decision-making and provides statistical analysis information as needed. It develops applications, databases, and research studies for system-wide projects, including business intelligence, strategic planning, student success points, and dashboard development. The analyst communicates project and work-order status to AIR management and clients through ticket systems, email, telephone, or chat, and serves as a campus-based client liaison and customer service representative. The position also reviews other analysts’ reports, assists with complex queries, develops and delivers training for AIR-supported technologies, writes and validates institutional research protocol documents and SQL code, and represents Lone Star College and AIR in meetings, conferences, workshops, and seminars. The role may include presentations and other reasonable related duties as assigned. The position needs to be local to Houston/Texas.

Requirements

Excellent customer service skills.
Proficiency with common office software, including Microsoft Office, and other relevant software applications.
Ability to work in a fast-paced environment and meet deadlines.
Ability to work on several tasks simultaneously.
Technical knowledge of statistical applications, database analysis tools, and spreadsheets, and ability to create summary information from large volumes of data.
Knowledge and understanding of statistical concepts.
Ability to analyze and evaluate requests and communicate effectively with employees at varied levels.
Ability to translate concepts into data and vice versa.
Highly organized, logical, efficient, and detail-oriented.
Strong analytical and problem-solving skills.
College-level writing and communication skills.
Local to Houston, Texas.

Nice To Haves

Knowledge of software/hardware management and service delivery management may be required.

Responsibilities

Analyze client requests, complete programming, and retrieve data using SQL.
Create and troubleshoot complex, dynamic reports that clients can update automatically.
Interpret reports for clients to support their decision-making.
Provide statistical analysis information as needed.
Develop applications and databases for system-wide projects, including business intelligence and strategic planning.
Communicate project and work-order status with AIR management and clients through ticket systems, email, telephone, and/or chat; serve as a campus-based liaison and customer service representative.
Serve as project lead and key analyst for large-scale department projects, including student success points and dashboard development.
Develop research studies relating to system-wide issues.
Review other analysts’ reports and assist as needed, including helping with complex queries to answer in-depth questions; assist the Manager within the scope of responsibility.
Develop and conduct training sessions for AIR-supported technologies.
Create training presentations and exercises for analysts and clients, and communicate with data analysts at local ISDs.
Write and validate institutional research protocol documents, including developing and validating SQL code.
Participate in internal and external meetings, conferences, workshops, and seminars, representing Lone Star College and AIR; this may include giving presentations.
Perform other reasonable, related duties as assigned.