Analyst I-IV, IT Digital Transformation & Innovation

Capital Metropolitan Transportation Authority•Austin, TX

2d•Remote

About The Position

Are you passionate about using technology and innovation to improve public transit systems and help teams successfully adopt new digital solutions? The IT Digital Transformation & Innovation Analyst supports and advances CapMetro’s digital modernization and innovation efforts within the Information Technology division. This role strengthens IT’s ability to plan, communicate, and deliver digital transformation initiatives that promote adoption, collaboration, and continuous improvement across the organization. This role complements Organizational Strategy & Projects by focusing on innovation culture, change readiness, communication, and adoption, ensuring IT-led technology and process improvements are clearly communicated, broadly understood, and successfully adopted. Responsibilities, authority, and leadership scope vary by level, with advanced levels managing complex initiatives and serving as transformation leaders.

Requirements

Bachelor’s degree in Organizational Change, Information Systems, Communications, Public Administration, Business, or a related field. Additional related experience may substitute for degree on a year-for-year basis up to four years.
Related experience and/or industry recognized or professional certifications (e.g., CompTIA, Cisco, Google, LinkedIn Learning, Microsoft and other certification providers) consistent with the required qualification may substitute for educational requirements on a year for year basis for up to four (4) years
At least two (2) years of progressively responsible experience leading digital transformation, organizational change, or innovation initiatives.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Teams and Outlook, or similar software
Demonstrated success facilitating cross-functional collaboration and driving adoption of new systems or processes in a complex environment.
Strong written and verbal communication skills, including experience developing and delivering executive and employee-facing messaging.
Experience working within structured IT, project, or service management frameworks (e.g., ITSM, Agile, or similar).
Familiarity with innovation and continuous improvement practices such as design thinking, Lean, or process improvement.
Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes.
Be a catalyst and a willing participant of organizational changes.
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertaking duties and tasks as assigned without close supervision.
Ability to be a positive and constructive contributor in a team-based environment.
Experience mediating across stakeholders and development team members to align on a solution, escalating as needed.
Experience of in-depth knowledge & practice applying Agile development methodology.
Skill in understanding customer needs & articulating them into solutions.
Ability to use analytical skills and experience making decisions based on imperfect data.
Knowledge of Information Systems Implementation Lifecycle desired.
Ability to manage several diverse products simultaneously and prioritize effectively.
Ability to identify critical risk factors that may impact the product or portion of the project.
Excellent attention to detail.
Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.
Demonstrated leadership ability.

Nice To Haves

Experience in a public-sector, transportation, or infrastructure organization preferred.
Certification(s) in Change Management, Agile, or related methodologies preferred.

Responsibilities

Support, contribute to, lead, and/or manage IT digital transformation initiatives aligned with organizational goals and operational priorities.
Promote a culture of experimentation, learning, and innovation within IT to advance modernization efforts.
Support the development, testing, scaling, and sustainment of innovative ideas that improve technology delivery and business outcomes.
Support, contribute to, develop, and/or execute communication, readiness, and adoption plans for technology and process initiatives.
Equip IT managers and staff with tools, resources, and strategies to lead through transformation (scope varies by level).
Identify potential resistance and develop strategies to increase engagement and adoption.
Collaborate closely with Organizational Strategy & Projects to align IT transformation initiatives with enterprise priorities, planning cycles, and agency-wide communication.
Partner with People & Culture and Learning & Development to support change readiness, leadership enablement, and training alignment for technology rollouts.
Coordinate with internal communications stakeholders to ensure consistent and effective messaging related to IT initiatives.
Work across IT leadership, technical teams, and business partners to identify opportunities for innovation, efficiency, and continuous improvement.
Participate in governance, planning, and decision-making forums to represent IT innovation and adoption perspectives.
Support, contribute to, develop, and/or manage metrics and feedback loops to assess adoption, engagement, and readiness.
Use data, insights, and lessons learned to continuously refine transformation and innovation efforts.
Support, contribute to, lead, and/or manage project teams composed of internal and external technical and non-technical staff to ensure successful delivery and adoption.
Build strong, customer-focused relationships with stakeholders by understanding needs, addressing challenges, and providing timely, effective communication.
Follow Capital Metropolitan Transportation Authority safety and security policies, integrate safety into all work activities, and report safety or security concerns.
Perform other duties as required in support of Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives.