IT Analyst IV - Remote

CSAA Insurance Group, a AAA Insurer

1d • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an IT Analyst IV - Remote! Your Role: This role centers on leveraging Power BI to transform complex system data into clear, actionable insights that drive decision‑making across the organization. The position is responsible for developing and maintaining both functional and non‑functional requirements, ensuring that system enhancements, upgrades, and new features are supported by accurate, data‑driven analysis. By using Power BI to identify root causes, visualize trends, and map system workflows, this role plays a key part in optimizing performance and clarifying technical needs. Throughout the SDLC, the analyst collaborates closely with stakeholders to interpret requirements, provide meaningful data insights, and support successful delivery of system solutions.

Requirements

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience.
• 8+ years System documentation experience and/or technical writing.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Experience creating reports/dashboards in PowerBI
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact.

Nice To Haves

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

• Aligns highly sophisticated solutions with business and IT strategies.
• Ensures clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements.
• Ensures clarity and inclusion of appropriate details, and strategy, in the same.
• Maintains documentation for new and existing applications.
• Works closely with customers, business analysts, developers and other team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Provides subject matter expertise to project stakeholders (customers and IT) and reviews documentation of other analysts for completeness.
• Involved in the full systems life cycle.
• Responsible for designing, documenting, implementing, maintaining and supporting highly sophisticated or critically important application software that is delivered on time and within budget.
• Leading small teams to accomplish assigned projects.
• Investigates defects to identify underlying causes and recommends effective technical and non‑technical solutions.
• Develops Power BI Reports and Dashboards
• Develops Data Integration Solutions, Implements APIs, and partners with Technical Collaborators
• Experience in Data Quality, Governance, and Documentation

Benefits

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level