Analyst I Desktop Support
About The Position
The Desktop Support Analyst I’s role is to provide a point of contact for end users to receive assistance. This role will be supporting all end users across multiple locations in person, over the phone, via email, and through the use of remote assistance software in providing resolutions for desktop support requests. Assistance includes but is not limited to, configuring, implementing, maintaining and installing a wide array of software and hardware as well as being the front lines of support, working the help desk, diagnosing, repairing, documenting, monitoring and escalating end user issues through resolution. Strong technical and communication skills are essential.
Requirements
- High School Diploma or GED
- Minimum one (1+) year of IT Desktop Support experience
- Minimum one (1+) year of experience in Microsoft desktop operating systems including Microsoft Office
- Must be able to travel occasionally
- Ability to lift 35 pounds occasionally
Nice To Haves
- Associate’s degree in an IT related field preferred
- Experience at an Oil and Gas producer
- Experience with Oil and Gas software such as: SAP, P2 Merrick, Peloton WellView, Aries, Petra, Assent, Oildex, Manage Engine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition
- Certifications such as: Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, etc.
- Strong work ethic, able to work with a sense of urgency in a fast-paced environment where priorities may change
Responsibilities
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
- Monitor, manage, and maintain the help desk and helpdesk/desktop related software
- Conduct research on desktop products and recommend products for purchase
- Troubleshooting and repairing to ensure laptops/desktops function correctly with multiple systems such as servers, storage, network and applications
- Work independently to troubleshoot all support requests and follow escalation policies
- Communicate directly with end users in person, over the phone, via e-mail and through remote assistance software to identify and resolve end user issues
- Participate in testing, documentation and implementation of assigned projects
- Track hardware/software, maintain inventory and software licensing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
