Desktop Support Analyst

Hertz•Atlanta, GA

3d•$65,000

About The Position

The starting salary for this role is $65K, commensurate with experience. What You'll Do: Setting up new users with multi-factor authentication and Microsoft Office Suite Assisting end users with password resets and troubleshooting login issues Conduct end user training for new systems deployments Configure mobile devices such as iPhone, android, tablets Troubleshoot and triage end user devices and determine resolution Schedule and adhere to end user appointments Documenting and resolving trouble tickets, updating knowledge base, escalating when required Identify potential escalations/outages and proactively alerts management as needed Setting up and troubleshooting VPN connections Connecting to network printers and map network drives Perform network troubleshooting on LAN and WIFI connectivity issues Provide operating system and application installation, support, and troubleshooting Maintain hardware inventory and asset lifecycle management Other duties as assigned during downtime What We're Looking For: Minimum 2 years End User support experience in a large enterprise environment Computer Science degree or equivalent preferred Excellent written and verbal communication skills while maintaining composure and end user focus while solving their technical issues Ability to work in a team environment with shared responsibility and accountability Excellent prioritization skills and ability to make decisions quickly Ability to adhere to a schedule of customer appointments and commitments Strong configuration and support knowledge of Windows, Macs, iPad, iPhone, Android devices Strong knowledge of Microsoft Office 365 suite, multi-factor authentication, VPN Experience with Zoom, Webex, AWS Chime, and Microsoft Teams video conferencing Using Active Directory to troubleshoot and resolve issues with user and device accounts Experience with ServiceNow ticketing system and SCCM endpoint management Must be able to perform basic break/fix service on end user devices – Comptia A+ equivalent Ability to perform network troubleshooting – Comptia Network+ equivalent What You’ll Get: 40% off any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Requirements

Minimum 2 years End User support experience in a large enterprise environment
Excellent written and verbal communication skills while maintaining composure and end user focus while solving their technical issues
Ability to work in a team environment with shared responsibility and accountability
Excellent prioritization skills and ability to make decisions quickly
Ability to adhere to a schedule of customer appointments and commitments
Strong configuration and support knowledge of Windows, Macs, iPad, iPhone, Android devices
Strong knowledge of Microsoft Office 365 suite, multi-factor authentication, VPN
Experience with Zoom, Webex, AWS Chime, and Microsoft Teams video conferencing
Using Active Directory to troubleshoot and resolve issues with user and device accounts
Experience with ServiceNow ticketing system and SCCM endpoint management
Must be able to perform basic break/fix service on end user devices – Comptia A+ equivalent
Ability to perform network troubleshooting – Comptia Network+ equivalent

Nice To Haves

Computer Science degree or equivalent preferred

Responsibilities

Setting up new users with multi-factor authentication and Microsoft Office Suite
Assisting end users with password resets and troubleshooting login issues
Conduct end user training for new systems deployments
Configure mobile devices such as iPhone, android, tablets
Troubleshoot and triage end user devices and determine resolution
Schedule and adhere to end user appointments
Documenting and resolving trouble tickets, updating knowledge base, escalating when required
Identify potential escalations/outages and proactively alerts management as needed
Setting up and troubleshooting VPN connections
Connecting to network printers and map network drives
Perform network troubleshooting on LAN and WIFI connectivity issues
Provide operating system and application installation, support, and troubleshooting
Maintain hardware inventory and asset lifecycle management
Other duties as assigned during downtime