Desktop Support Analyst

TEKsystems•San Francisco, CA

3d•$48 - $58•Onsite

About The Position

Our client is looking for a desktop support technician to provide onsite support at their San Francisco location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team at their headquarters. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to employees. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 11 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.

Requirements

Desktop
Windows 11
Networking
Customer service
Customer Oriented: You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the technology team and the first person to provide assistance on a technology issue.
Self-Starter: Quick to respond to operational tasks and are able to find opportunities for process improvement and work with the helpdesk and greater technology team to achieve these goals. Possess time management skills to prioritize tasks. Discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.
Natural Problem Solver: Identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.
Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging Solutions