Desktop Support Analyst

The Bergaila Companies•Freeport, TX

7d•$34 - $39•Onsite

About The Position

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $34-39/hour DOE Location: Quintana, TX Assignment Duration: 12 months+ Work Schedule: M-F / 40+ Benefits: Comprehensive insurance with 401(k), PTO and holidays

Requirements

Plant-site experience preferred
Microsoft Certified Professional, MCITP or higher
A+ Certification
Experience with network and telecommunication systems in a large enterprise environment
Experience in Active Directory, Windows Networking, and Windows operating systems
Experience in Large Scale System Software Deployment, preferably in SCCM
Experience in Systems Imaging preferably in SCCM
Knowledge in TCP/IP, knowledge of DNS, knowledge of MS Office, RSA Secure ID, AirWatch, Boxer, VPN, Citrix, Exchange, AD, Bitlocker, CommVault, Lansweeper, GoTo Resolve, SCCM, Jira, Confluence, Device 42, Okta, Guardicore and other similar technologies and tools
Knowledge in Microsoft Domain model, knowledge of Microsoft Office technologies
Excellent troubleshooting and analytical skills
Application installation and troubleshooting experience in server/client applications
Knowledge of principles and mechanics of document management systems, knowledge of Open Text Content Server end user functions specifically a plus
Application installation and troubleshooting experience in a telecommunications system and network environment
Experience in the generation of scenarios for application testing
Ability to adapt to and adopt new techniques and technologies
Excellent social skills and the ability to patiently and consistently interact and communicate with people at all levels of the organization in a support and training role
Effective communicator, with excellent written, oral and presentation skills
Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions
Ability to deliver results, meet commitments and agreed deadlines
Excellent time management and work prioritization skills
Strong interpersonal skills, including influencing and leadership

Responsibilities

Utilize Jira ticketing solution to record, update and document requests and ensure that user requests are handled promptly and that users are -satisfied with resolutions
Work across multiple locations to support a wide range of users
Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to HQ if needed
Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etc
Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
Assist in ensuring data backup and integrity
Help ensure that spare parts inventory is maintained at each Client site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease
Update logs of disposed hardware
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting
Adhere to all IT policies