Desktop Support Analyst

Harris Computer • Elizabeth, NJ

1d • $48,000 - $57,000 • Onsite

About The Position

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. The primary purpose of the Desktop Support Analyst role is to provide second line of support assistance to client users experiencing problems with IS supported software and hardware. The Desktop Support Analyst will be responsible for imaging, configuration, installations, deployments and support.

Requirements

• BA or BS degree preferred or other relevant combination of training and experience.
• Up to 2 years experience in an desktop support environment preferred
• Excellent client facing skills with the ability to thrive in a critical environment
• Attention to detail, strong follow through skills and dependable

Nice To Haves

• Certifications preferred.

Responsibilities

• Identifies and resolves desktop/laptop hardware problems.
• Initial network troubleshooting and determination of appropriate escalation path.
• Resolve and work proactively on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software as needed.
• Responsible for incidents escalated from first line of support.
• Write support documentation for customer and/or departmental use.
• Provides suggestions and information on projects that should be undertaken by the department.
• May manage projects as assigned by the Manager.

Benefits

• Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees