Analyst I, Authentication and Contact Strategy
First National Bank of Omaha•Omaha, NE
•Hybrid
About The Position
The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity. Training will be approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from training. Training will be all onsite at the Tower. This position will require 3 days in the office 2 days at home.
Requirements
- Fraud experience
- PRM
- Excel
- Business Objects
- SQL
- Unrestricted work authorization and not require future sponsorship.
Responsibilities
- Monitor, evaluate and investigate potential suspicious activity
- Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
- Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
- Engage business units to solve potential at risk issues
- Provide feedback to analysts and management on trends
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
