Analyst I-Access Off-Net Order Delivery

Uniti•Mobile, AL

19d

About The Position

The Analyst I Access Off-Net Order Delivery is responsible for supporting the delivery of telecom services that rely on third-party carriers and vendors rather than company-owned network infrastructure. This role blends project coordination, vendor management, service delivery, and customer support to help ensure orders are delivered accurately, on time, and in alignment with customer and business expectations. This position works across the full order lifecycle and partners with internal teams and external providers to maintain momentum on orders, resolve delivery issues, and support a high-quality customer experience. This role also supports strong order integrity and accurate recordkeeping to enable smooth implementation and downstream operational support.

Requirements

Telecom carrier and circuit delivery knowledge
Strong project management and organizational skills
Vendor management experience
Escalation management capability
Understanding of Ethernet, fiber, DIA, MPLS, and transport services
Ability to manage multiple complex orders simultaneously
Strong communication and customer-facing skills
Experience with telecom ordering systems and CRM platforms
Excel and reporting proficiency

Nice To Haves

Experience supporting off-net access or third-party carrier delivery
Familiarity with LOA/CFA coordination, service activation, and testing
Experience working in a telecom Service Delivery, provisioning, or order management environment
Ability to balance customer expectations, vendor timelines, and internal operational requirements

Responsibilities

Manage off-net access orders from order submission through service activation, testing, and delivery.
Coordinate with third-party carriers and vendors on delivery timelines, construction intervals, LOA/CFA requirements, handoff details, and installation milestones.
Partner with Sales, Engineering, Project Management, Service Delivery, Billing, Provisioning/Service Activation, Network Operations, Carrier Relations, and Legal/Contracts to move orders through each stage of delivery.
Monitor order progress, identify jeopardies and delays, and drive timely escalation and resolution with internal stakeholders and external providers.
Maintain accurate order, project, and network records to support clean implementation, effective handoffs, and long-term operational readiness.
Coordinate vendor management, order activity, and CFA-related requirements to help ensure order integrity and delivery readiness.
Review pricing, intervals, and contract-related details for accuracy and compliance, escalating exceptions when appropriate.
Communicate clear status updates, risks, and next steps to customers, vendors, and internal teams.
Support reporting, tracking, and spreadsheet-based order management to ensure visibility, accountability, and execution discipline.
Contribute to process improvement efforts that enhance consistency, efficiency, and customer experience.