Analyst - Fraud

Hard Rock Digital•Hollywood, FL

78d•Hybrid

About The Position

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? We are looking for a well-rounded individual with experience in ecommerce payments to roll up their sleeves and join us as one of our Analysts. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate, and realistic expectations for all matters related to the potential fraud side of the i-gaming space.

Requirements

Self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment.
Thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Analytical skill set, with the ability to communicate.
Strong interpersonal skills.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Candidates must be computer literate with experience in MS Office applications.
Prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in Banking, payments, fraud, disputes, or iGaming industries.
Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
Knowledge of gambling and sports betting, and how customers engage with those products.

Responsibilities

Validating and verifying customer documentation when further verification is necessary.
Verification of account ownership.
Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
Validating fraud alerts that are generated by our fraud prevention tools and systems.
Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.
Create and manage internal controls and generate incident reports.