Analyst Fraud, Level 2

Daikin Comfort•Waller, TX

10h

About The Position

The Analyst Fraud, Level 2 works with warranty accounts through email and phone communication to assist in claim entry, claim processing, contract purchasing, assist in audit reviews of claims, answer phone calls through warranty queue, work with HOS agents to assist customers, and any other tasks assigned by the team lead, supervisor, or manager. Will work with different warranty programs, Microsoft Excel, Microsoft Word, and Microsoft Outlook. Nature & Scope: Works within well-defined instructions. Uses established procedures and works under supervision to perform assigned tasks. Work is closely supervised.

Requirements

High School diploma or GED equivalent required
2-4 years of experience
Strong intellect and aptitude, along with the ability to manage multiple and varied activities
Good leadership and people skills, effective communication skills, and an ability to prioritize and effectively problem-solve
Superior ability to understand, analyze and assess a wide variety of complex warranty rules
Ability to communicate with a wide variety of customers in various positions
Excellent written and verbal skills
Must be able to organize ideas and answers via phone, email or Excel-based applications
Strong working knowledge of MS Excel and Outlook
Knowledge of the Goodman AS 400 applications including Mapics, Mincron Warranty, Warranty Express, and SMP
Superior ability to understand, analyze, and asses a wide variety of complex warranty rules & Customer request
Excellent written and verbal skills
Must be able to organize and present ideas via phone, email or excel based applications
Analytical skills including ability to interpret information and make sound recommendations
Ability to apply good judgment, strong work ethic, and integrity on the job
Qualified Applicants must be legally authorized for employment in the United States
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States

Responsibilities

Communicate with dealers and distributors about their warranty behavior
Analyze standard and extended warranty claims submitted by dealers/distributors
Handle all communication via phone and email with assigned warranty accounts
Use Excel to manipulate and explore data
Contact homeowners when necessary to research dealer behavior while keeping homeowners unaware of possible fraud
Support Internal Audits with research, data, and reporting when fraud investigations occur
Work as a member of a team to reach the collective goal of assisting customers with warranty-related questions and issues
Work in cooperation with corporate IT resources to continue to improve Warranty Express and SMP capability and functionality
Work in the Warranty phone queue
Work in SMP to manage and maintain claims and extended warranties
Help facilitate a reduction of claims coming into the manufacturer’s review by auditing and watching the claiming behavior of each distributor
Adjust dealer rates and address changes in various warranty systems
Ensure each distributor is filing claims correctly and work with distributors when needed to help them better understand the claim process and what is required of them
Ensure dealers can self-submit claims and contracts, if the distributor agrees, and know how to work through the different programs
Perform additional projects/duties to support ongoing business needs