Analyst Fraud, Level 1

AirReps • WALLER, TX

6h

About The Position

The Fraud Warranty Analyst reviews and qualifies warranty claims for payment. This role supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms. The Fraud Warranty Analyst handles inbound and outbound communication via phone, email, and mail. The role addresses a wide range of customer service inquiries from homeowners, dealers, and distributors. The Fraud Warranty Analyst provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits. This position requires strong attention to detail, customer service skills, and the ability to manage multiple requests while ensuring accuracy and compliance with warranty policies. The Fraud Warranty Analyst is responsible for identifying unusual or potentially fraudulent activity on audited warranty claims. This role involves analyzing claim data to detect inconsistencies, trends, or irregularities. The analyst reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information. The position ensures claims comply with warranty policies and helps protect the company from fraudulent losses.

Requirements

• Strong attention to detail
• Customer service skills
• Ability to manage multiple requests while ensuring accuracy and compliance with warranty policies
• Strong intellect and aptitude
• Good leadership and people skills
• Effective communication skills
• Ability to prioritize and effectively solve problems
• Ability to work in a cross functional capacity with internal and external teams
• Strong communication skills
• Strong working knowledge of MS Excel and Word.
• General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning

Responsibilities

• Reviews and qualifies warranty claims for payment.
• Supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms.
• Handles inbound and outbound communication via phone, email, and mail.
• Addresses customer service inquiries from homeowners, dealers, and distributors.
• Provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits.
• Identifies unusual or potentially fraudulent activity on audited warranty claims.
• Analyzes claim data to detect inconsistencies, trends, or irregularities.
• Reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information.
• Ensures claims comply with warranty policies and helps protect the company from fraudulent losses.
• Takes direction from lead.
• Works within defined instructions.
• Manages multiple and varied activities.
• Works in a cross functional capacity with internal and external teams.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed