Analyst Fraud 1

Daikin•Waller, TX

1d•Onsite

About The Position

The Fraud Warranty Analyst reviews and qualifies warranty claims for payment. This role supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms. The Fraud Warranty Analyst handles inbound and outbound communication via phone, email, and mail. The role addresses a wide range of customer service inquiries from homeowners, dealers, and distributors. The Fraud Warranty Analyst provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits. This position requires strong attention to detail, customer service skills, and the ability to manage multiple requests while ensuring accuracy and compliance with warranty policies. The Fraud Warranty Analyst is responsible for identifying unusual or potentially fraudulent activity on audited warranty claims. This role involves analyzing claim data to detect inconsistencies, trends, or irregularities. The analyst reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information. The position ensures claims comply with warranty policies and helps protect the company from fraudulent losses.

Requirements

Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems
Must have the ability to work in a cross functional capacity with internal and external teams
Strong communication skills
Strong working knowledge of MS Excel and Word.
General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning
1-2 years of fraud/warranty experience
High School diploma or GED equivalent required.

Responsibilities

Ensure warranty policies align with company standards and regulatory requirements
Customer Service – Telephone – Email contact
Provide training to new dealers and distributors on warranty policies and procedures
Review and process claims
Adjust dealer address changes among various departments and system locations
Be aware of KPIs and audit expectations
Review extended warranties to ensure they comply with state requirements
Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
Identify potentially fraudulent activity among dealers
Perform other tasks as assigned