Analyst - Finance Technology

The Wendy's Company•Columbus, OH

3d•$63,000 - $107,000•Onsite

About The Position

This position executes the problem-ticket support process for Oracle Cloud ERP and EPM systems, including payroll-specific tickets related to Oracle HCM. The Analyst serves as the primary liaison between the business, IT, and Oracle for problem tickets and enhancement requests, helping the business prioritize open issues and drive timely resolution. The role also serves as a subject matter expert and participates in technology-based projects. The position is expected to be performed primarily at Wendy’s Restaurant Support Center in Dublin, Ohio, or another company-designated location. Employees must work in the office at least four days a week; changes to work-location arrangements require managerial approval and are subject to business needs.

Requirements

Bachelor’s degree in Accounting, Finance, Information Technology/Systems, or a related field.
1–3 years of experience with financial systems in systems testing planning or execution, requirements gathering, or issue troubleshooting and resolution.
Interpersonal skills to interact effectively with a variety of internal and external clients.
Meeting facilitation skills.
Excellent verbal and written communication skills.
Excellent organizational skills and ability to multitask and shift priorities.
Ability to interpret and analyze data and make recommendations based on findings.
Detail orientation and strong technical, analytical, and problem-solving skills.
Ability to plan and complete work effectively and efficiently, meet assigned deadlines, and make sound decisions.
Proficiency in Excel and Word.

Nice To Haves

Experience with Oracle Financial Products (ERP, EPM, HCM) in Accounting or IT, or preferably a combination of both.

Responsibilities

Execute Finance Technology system-support activities, assign problem tickets to the appropriate team member or business process owner, ensure requests are properly documented, set priorities based on feedback, escalate issues as needed, and help ensure timely resolution.
Adjust support processes as needed to meet business requirements.
Serve as the primary liaison with Oracle, participate in weekly status meetings, provide business updates, and work with Oracle to resolve open issues.
Escalate issues to Finance Leadership as needed.
Work with the business to understand and communicate requirements to technical teams; participate in business process owner meetings to clarify questions and gather requirements for IT and Oracle teams.
Compile and report ticket metrics to Finance Leadership, including open-ticket counts and average time to close or time tickets remain open; analyze trends and recommend resolutions.
Explore and evaluate Finance and Accounting reporting tools and recommend and implement improvements to reporting accuracy and efficiency.
Serve as a subject matter expert and participate in technology-based projects.