Analyst, EUC
Intercontinental Exchange Holdings, Inc.•New York, NY
•$75,000 - $95,000•Onsite
About The Position
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Requirements
- Bachelor’s degree in Computer Science, MIS, CIS, or related field
- Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Nice To Haves
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
Responsibilities
- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Support broker and trading floor technology (New York based EUC analysts only)
Benefits
- healthcare coverage (medical, dental and vision)
- a 401(k) plan
- life insurance
- time off
- paid leave for qualifying circumstances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
