Analyst Employee Development 2

CPS Energy•San Antonio, TX

About The Position

Executes learning development programs and processes. Collects and analyzes organizational and departmental data, identifies best practices, and conducts research on industry trends to inform business decisions. The role partners with business units and customers to coordinate, develop, and facilitate training programs aligned with desired business outcomes. It also measures learning outcomes, supports training delivery staff, and develops processes that help transfer learning into workplace performance and behavior.

Requirements

High school diploma or GED.
Strong organizational, planning, and multitasking skills to coordinate multiple activities concurrently, with sound judgment and initiative.
Effective presentation and interpersonal skills, with a positive and enthusiastic attitude.
Analytical and problem-solving abilities.
Strong oral and written communication skills.
Ability to quickly grasp new concepts and methods and apply them in one-on-one or classroom environments.
Ability to work in an unstructured environment where flexibility, creativity, and thinking outside the box are essential.
Demonstrated character and leadership skills and respect among peers.
Ability to lead and work with teams under pressure and time constraints in a calm, professional manner, coordinating with others to achieve desired results and meet multiple deadlines.
Personal computer experience in a Windows environment using Microsoft Word, Excel, Publisher, and PowerPoint.
Effective time-management skills.
Ability to meet goals and objectives with minimal direct supervision.
Ability to work unscheduled time and/or weekends if necessary.

Nice To Haves

Bachelor’s degree in business, education, or communication, with a strong emphasis on grammar and writing, curriculum development, and instructional design.
Knowledge and experience developing course or workshop documentation using adult learning theory and methodology, experiential learning activities, and learning-event facilitation.
Ability to implement training media including classroom training, CBT, web, and e-learning.
Previous experience preparing and organizing training, maintaining training documentation, and delivering classes effectively.
Ability to establish and maintain constructive work relationships, relate well to individuals at all organizational levels internally and externally, use diplomacy and tact, and comfortably diffuse high-tension situations.
Knowledge of or experience with the Cherwell application, including creating, maintaining, and resolving end-user technical issues.
Knowledge of the SuccessFactors Learning Management System (LMS).

Responsibilities

Continuously improve training effectiveness by incorporating safety, reliability, and customer service.
Partner with business units and customers to coordinate, develop, and facilitate training programs that meet desired business outcomes.
Create and coordinate training schedules, monitor course enrollments, ensure course credit completion, track and report attendance, and support pre- and post-course activities.
Organize, coordinate, and maintain training resources, including materials, audio/visual equipment, the LMS, SAP, and other applicable training software such as Camtasia.
Measure and report learning outcomes by creating and implementing knowledge- and skill-based assessments.
Coordinate and support training delivery staff and training delivery.
Apply and adapt instructional design processes to create documentation for instructor-led and computer-based training, including learning objectives, participant and facilitator guides, assessments, handouts, visual aids, and how-to materials.
Develop business processes that support and sustain learning outcomes and help ensure adherence to work practices and policies as learning transfers to actual work performance and behavior.
Analyze training needs to identify opportunities to improve performance and provide customized training across all areas.
Benchmark, research, identify, and implement best practices for training methods and technology in new and revised training programs.
Create training-related communications, market available courses, and promote developmental opportunities across the enterprise.
Conduct on-site observations and personnel interviews to determine training needs and support post-training use of skills for business-unit operating systems or procedures.