Analyst - Digital Fleet Management Products

United Airlines•Chicago, IL

1d•Hybrid

About The Position

United's Technical Operations team is responsible for maintaining its aircraft, which includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams. The Digital Fleet Management (DFM) team specifically focuses on leveraging aircraft, engine, and ground equipment data to enhance operations through predictive maintenance and aircraft connectivity technology. The Analyst for Digital Fleet Management Products will play a key role in the planning, development, and maintenance of DFM's predictive maintenance and engineering support applications, which are built on Palantir's Foundry platform. This involves working with in-house and third-party predictive maintenance platforms, interfaces with Tech Ops Digital Technology systems, automation systems for servicing and maintenance tasks, and workflows for health monitoring analysts and engineers. The role also includes providing leadership and operational oversight for 15-20 business partner-managed airport locations to ensure safe, reliable, and efficient ground operations.

Requirements

Bachelor's degree in an Engineering, Computer Science, Business Administration or related field
Minimum 2 years experience in a business, technology, engineering or data driven role
Exposure to Agile software development concepts (i.e. Scrum, Kanban, etc.)
Ability to define a project scope by collaborating with appropriate stakeholders
Project management and organization skills with ability to work collaboratively
Strong interpersonal, verbal, and written communication skills, with ability to effectively interact with all internal and external business partners
Willingness to travel 5-15% domestic
Must be willing and able to work at the CSC-Willis Tower in Chicago, IL, hybrid-work schedule
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Airline experience or operations experience in a similar industry
Experience working with advanced analytics applications and operational technology
Familiarization with airline operations (i.e. Maintenance, Network Operations/Dispatch, Flight Operations or Inflight)
Ability to develop and communicate strategic product roadmaps and project plans
Ability to facilitate workshops with end users and digital technology/analytics teams to develop new applications and workflows

Responsibilities

Serves as a product owner for United’s in-house digital fleet management platforms.
Creates and manages product road maps for in-house predictive maintenance applications supporting the data analytics, aircraft health monitoring and engineering teams.
Collaborates with United’s digital technology teams for long-term platform support and troubleshooting.
Supports continuous improvement initiatives to ensure scalability of applications with growing fleet size and predictive analytics.
Learns and applies Agile project management disciplines of planning, executing, and overseeing a project to achieve specific goals within defined constraints such as scope, time, and budget.
Facilitates the development of applications in Palantir Foundry, overseeing project timelines and issue tracking through JIRA (issue tracking software) for efficient project management and resolution.
Supports the Process Standardization and Change Management teams during projects, ensuring that all training and communication requirements for documentation and user guides are effectively incorporated for end-user groups, including the engineering and aircraft health monitoring teams.
As a product owner, is the Subject Matter Expert relied upon by the Process Standardization and Change Management teams to provide input into process documentation and implementation plans.
Develops and maintains product functionality within Palantir Foundry, including Workshop applications, Ontology objects, data-driven workflows, user-facing interface, and low-code application components.