Analyst-Device Intake & Governance

Ford • ,

12h • $99,100 - $166,200 • Remote

About The Position

The Intake Analyst supports the Connectivity Intake & Governance team by ensuring requests entering the connectivity organization are captured, clarified, categorized, and routed. The role manages requests from submission through handover, maintaining clear documentation and communication, and works with requesters, Stakeholder Representatives, and downstream teams such as Network Engineering, Architecture, Security, Operations, and MFG IT. The role also contributes to developing custom tools as needed.

The successful candidate is detail-oriented, communicates effectively in writing and verbally, and can manage multiple requests in a fast-paced environment. The role involves working with ticketing and intake systems, process-driven work, and building working relationships across technical and business stakeholders.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience.
• Experience with ticketing or intake systems such as JIRA or ServiceNow.
• Strong written and verbal communication skills.
• Excellent organizational skills and the ability to manage multiple requests and priorities simultaneously.
• Demonstrated attention to detail and follow-through.
• Scripting or programming skills, such as Python, for network automation.

Nice To Haves

• Experience in a connectivity, telecom, wireless, MFG, or IoT environment.
• Prior experience in a business analysis or coordination role.
• Ability to work effectively with technical and non-technical stakeholders.

Responsibilities

• Receive, log, and acknowledge requests submitted through standardized intake forms, portals, ServiceNow, or dedicated email.
• Create concise summaries of requests, including objectives, scope, stakeholders, and initial requirements.
• Check intake forms for completeness and follow up with requesters for clarification or additional details.
• Build and maintain catalogued service offerings in the Network space.
• Establish AAA Wired MAB and 802.1x enforcement policy and guidelines.
• Develop and maintain tools and dashboards to improve the customer experience.
• Categorize requests and assess urgency and potential impact.
• Conduct preliminary assessment and prioritization with input from a Stakeholder Representative, requester, and site owner.
• Determine the appropriate downstream team for each request.
• Facilitate handoffs to specialized connectivity teams, ensuring relevant documentation is attached.
• Coordinate handover meetings for complex projects and document simpler handoffs in the ticketing system.
• Track requests until they are formally accepted by the downstream team.
• Provide requesters with status updates and act as a liaison during the initial phase of a request.
• Gather feedback on intake submission quality to support continuous improvement.
• Manage and maintain the intake system or platform, such as JIRA, ServiceNow, or a custom portal.
• Identify process gaps and improvements.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level