KPI Customer Decision Intelligence Analyst
About The Position
GuideWell is hiring an Analyst, Decision Intelligence Target & Goal Setting to join the Customer & Decision Intelligence team inside the new Enterprise VOC, Consumer/Customer & Insights function. The Analyst supports how the enterprise KPIs are developed, targets are set, baselines are built, and performance is read against them. This involves pulling data, running analysis on modern analytical platforms, and helping the team translate the read into recommendations for Finance, program owners, and senior leaders. The role is for an early-career analyst with strong quantitative reasoning, curiosity about target setting and performance reading, fluency with modern analytical and AI-augmented platforms, clear written communication, and a track record of analytical work that influenced real decisions.
Requirements
- 3+ years related work experience. Experience Details: KPI development, Performance analytics, target-setting, business intelligence, financial analytics, or comparable quantitative analytical work in an enterprise or consultancy setting.
- Related Bachelor’s degree or additional related equivalent work experience in Statistics, Economics, Finance, Quantitative Marketing, Business Analytics, Industrial Engineering, Operations Research, Quantitative Psychology, Applied Math, Behavioral Science, or a related quantitative or social-science discipline.
- 1+ Year Hands-on baseline construction, performance reading, or recurring KPI-tracking work.
- 1+ Working with business partners (Finance, program owners, or comparable) on analytical questions.
- 1+ Years work experience hands-on advanced analytics with SAS/R/Python or similar tool
- Proficiency with SQL
- Strong understanding of statistics
- Working fluency with Tableau, Power BI, Looker, Hex, Sigma, Mode, or comparable.
Nice To Haves
- Fluency with AI-augmented analytical tools — ChatGPT, Claude, Databricks Genie, Snowflake Cortex etc.
- Methodological curiosity.
Responsibilities
- Support the team’s target-setting work — KPI development, baseline construction, target decomposition, plausibility checks, and performance reading. Pull the data, run the analysis, and contribute the read.
- Run the recurring performance-read work. Track performance against targets across the enterprise’s KPI portfolio, flag what is moving and where, and contribute to the team’s read on it.
- Partner with Finance and program owners on target-setting cycles. Bring the analytical read into the room, help shape the baseline conversation, and translate the discussion into the work the team needs to do next.
- Contribute to target-setting recommendations. Hold the writing and visual standard the team expects; help make sure work lands with Finance and program owners in time to change the next planning cycle.
- Carry the team’s target-setting standards — baseline methodology, plausibility framing, performance narrative — forward in the work this role contributes.
- Read performance across the enterprise’s KPI portfolio. Spot what is moving, contextualize it against history, and surface it to the Sr. Lead, Lead, and Sr. Analyst seats on the team.
- Cross-pollinate with the rest of the Decision Intelligence team — marketing measurement, segmentation, experimentation, engagement. Pull those signals into the target-setting and performance-reading work.
- Build out craft — methodology fluency, AI-augmented platform fluency, narrative quality — over the early years on the team, with coaching from the Sr. Lead, Lead, and Sr. Analyst seats and from the Sr. Manager.
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available
- A comprehensive wellness program
- Competitive pay
- Opportunities for incentive or commission compensation
- Regular annual reviews with pay for performance considerations for base pay increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
