Analyst, Data Science

Dell Technologies • Hopkinton, MA

7h • Hybrid

About The Position

Data Science is all about breaking new ground to enable businesses to answer their most urgent questions. Pioneering massively parallel data-intensive analytic processing, our mission is to develop new ways to generate meaning and value from large-scale data sets and shape brand-new methodologies, tools, statistical methods and models. We collaborate with leading academics, industry experts and highly skilled engineers to equip our customers to generate sophisticated new insights from the biggest of big data.

Join us to do the best work of your career and make a profound social impact as an Analyst, Data Science on our Customer Experience & Quality (Data Science) team in Hopkinton, MA (with Round Rock, TX also considered).

What you’ll achieve
As an Analyst, Data Science, you will help rebuild and modernize internal customer experience dashboards and tools, starting with JavaScript/React and Power BI and then evolving into advanced analytics and AI/LLM-driven features. You’ll be part of a small, highly collaborative team that blends operations, data science and engineering to deliver tools that surface meaningful insights for the business.

You will work with developers, project managers and cross-functional partners to rebuild existing Power BI dashboards from scratch, integrate them with React front-ends, and then progressively integrate AI and data science capabilities into these solutions.

Requirements

• Practical experience (coursework, projects, internship or work) with JavaScript, and familiarity with React for building or extending data-driven front-end experiences.
• Experience working with Power BI and strong Excel skills, plus comfort with other Microsoft tools (e.g., PowerPoint, Word, Teams).
• Solid analytical and statistical thinking, supported by education in Computer Science, Data Science, Statistics, Engineering, Mathematics or a related field.
• Demonstrated ability to work collaboratively in small teams while also managing your own workload independently.
• Coachable, proactive and assertive—you welcome feedback, ask questions, share your knowledge, and take initiative rather than waiting for direction.

Nice To Haves

• Exposure to AI, agentic AI patterns and LLMs, and interest in applying them to analytics and customer experience use cases.
• Experience with JIRA and/or Jira Service Management (JSM) for work tracking and project coordination, and prior work building or enhancing React + BI dashboards.

Responsibilities

• Rebuild and enhance dashboards and tools using JavaScript, React and Power BI, transforming legacy assets into modern, maintainable, data-driven experiences.
• Partner with developers and PMs to scope, design and deliver features, while driving your own work independently once your tasks are defined.
• Help prepare and extend these tools for AI and advanced analytics, contributing to the integration of AI, LLMs and data-science methods into dashboards over time.
• Collaborate with business stakeholders to understand key questions and support the translation of data into clear, actionable insights that influence decisions.
• Operate in a “learn-as-you-go,” fluid environment—openly sharing knowledge, raising questions, taking initiative, and adapting as priorities and technology evolve.

Benefits

• Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level