Analyst - Data and Financial

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

The Analyst - Data and Financial assists management in evaluating, recommending, establishing, implementing, and analyzing improved production workflows and work processes for systems, reporting, and new products or programs. The role supports projects intended to improve customer service, quality, and operational efficiency. It compiles and analyzes operational data to identify and resolve business problems, uses and maintains reporting systems, and participates in systems testing. The analyst develops procedures and controls, recommends ongoing process improvements, and provides project and issue updates to the leadership team. The role also communicates and recommends policy changes, documents departmental procedures, and creates and presents reports and presentations that display operational data and propose business changes. It provides information and training to internal departments and external entities and participates in special projects or workgroups as assigned.

Requirements

Two years of experience in a related field.
Effective verbal, written communication, and interpersonal skills.
Ability to work independently or in a team environment and interact with all levels of the organization.
Analytical and problem-solving skills to identify, evaluate, recommend, and implement process or procedure changes.
Organizational skills and ability to prioritize and coordinate multiple activities with varying timelines.
Proficiency in Microsoft Office suites.
Ability to develop and maintain effective working relationships.

Nice To Haves

Bachelor's degree in a related field.
Advanced Microsoft Excel skills.
Experience analyzing data with strong financial acumen, including validating financial information for accuracy and completeness to ensure reliable reporting.
Experience in customer-driven environments, including billing, accounting, or similar office management experience.

Responsibilities

Assist management in evaluating, recommending, establishing, implementing, and analyzing workflows and work processes for systems, reporting, and new products or programs.
Support projects that enhance operational procedures, methods, controls, performance, and efficiency.
Compile and analyze operational data to identify and resolve business problems.
Use and maintain available reporting systems.
Participate in systems testing and develop procedures and controls for updated processes.
Recommend ongoing improvements to processes.
Provide the leadership team with status updates on projects and issues.
Communicate and recommend policy changes to achieve project objectives.
Assist in documenting departmental procedures.
Create and present reports and presentations that display operational data and propose business changes.
Answer questions, supply information, and provide training to internal departments and external entities.
Participate in special projects or workgroups as assigned.