Analyst, Customer Research - A&F Co.

A&F Management Co.•Columbus, OH

1d•Remote

About The Position

At Abercrombie & Fitch, the Customer Research Analyst is a remote role that serves as an in-house resource for brand and business partners. A key advocate for the customer, this role is accountable for the design and implementation of robust customer research to gather valuable insights on customer values, attitudes, and preferences. Close collaboration with cross-functional teams ensures that customer insights are effectively incorporated into brand strategies and business decision-making. The ideal candidate will have a deep understanding of the fashion retail industry, exceptional analytical capabilities, as well as verbal and written communication skills. Finally, in addition to an insatiable curiosity about our customers, the ideal candidate will bring a passion for delivering clear, compelling, data-driven, insights-rich narratives to inspire business action.

Requirements

Bachelor’s degree or equivalent experience
Minimum 4 years of experience in a customer/marketing research, analytics or other related role.
Minimum 2 years of experience conducting primary quantitative and qualalitative research utilizing research communities/panels, survey platforms (eg. Qualtrics, Alchemer) and MS Office programs (eg. Excel, PowerPoint)
Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story
Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs
Proven ability to independently drive projects to conclusion and work effectively with a variety of cross functional partners from various levels within a company
Excellent verbal and written communication skills
A deep empathy for both the customer and your team's goals
Willingness to travel –quarterly domestic travel will be a requirement of this role

Nice To Haves

Experience working in a Retail/eCommerce environment is strongly preferred

Responsibilities

Executing primary research initiatives inclusive of writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports
Influencing business actions based on customer insights synthesized from primary and secondary research
Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders
Contributing to the on-going evolution of the Customer Insights discipline at A&F Co. especially as it relates to learning about and strategically implementing new research technologies and techniques
Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off
one paid volunteer day per year
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!