Analyst, Customer Accounts
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Accounts Analyst at RXO, you will support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights. You will work closely with senior analysts and managers to help resolve customer issues, support reviews, and ensure reporting accuracy. Join our growing, dynamic team and build a strong foundation in customer analytics and operational support.
Requirements
- Bachelor’s degree or equivalent related work or military experience
- 1–2 years of experience supporting customers, operations, or analytics functions
- Experience with Microsoft Office products, particularly Excel and Word
- Strong analytical mindset with attention to detail
- Ability to follow established processes while managing multiple priorities
Nice To Haves
- Experience working with customer-facing reports or operational metrics
- Strong written and verbal communication skills
- Ability to collaborate effectively in a team-based, fast-paced environment
- Willingness to learn and grow into greater analytical and customer ownership over time
Responsibilities
- Support trend analysis to surface key performance insights and operational risks for assigned accounts
- Assist with preparing operational reporting for monthly and quarterly business reviews
- Support query development, dashboard updates, and standardized report templates under guidance
- Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting
- Monitor account utilization and flag opportunities or concerns for escalation to senior team members
- Respond to customer inquiries related to reporting, service performance, and basic operational metrics
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
