Analyst, Commercial Solutions & Ecosystems
About The Position
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe. You will play a key role in supporting the systems, tools, and data foundation that power the sales organization. This role helps ensure Salesforce and related sales technologies operate efficiently, data remains accurate and actionable, and sellers have the tools and support needed to drive revenue effectively.
Requirements
- 2+ years of experience in Revenue Operations, Sales Operations, Business Systems, or related field
- Bachelor’s degree or equivalent combination of education and experience
- Hands-on experience with Salesforce CRM (administrator or advanced power-user experience preferred)
- Familiarity with sales and prospecting tools such as ZoomInfo, MediaRadar, Winmo, or similar platforms
- Strong analytical and problem-solving skills with high attention to detail
- Ability to manage multiple priorities and troubleshoot operational issues in a fast-paced environment
- Strong communication and collaboration skills across technical and business teams
- Must have legal right to work in the U.S.
Nice To Haves
- Experience supporting system implementations, UAT, or operational process improvements preferred
- Experience with automation and/or AI tools (e.g., ChatGPT, Gemini) preferred
Responsibilities
- Provide day-to-day Salesforce troubleshooting and support for Sales and Client Services teams
- Partner with Enterprise Systems and Product Owners to escalate, test, and implement system fixes or enhancements
- Support ongoing optimization of Salesforce workflows, dashboards, and user experience
- Document processes, FAQs, and user guidance materials to improve adoption and consistency
- Support data governance initiatives, including account hierarchy alignment, duplicate resolution, and compliance with CRM standards
- Execute recurring data cleanup and maintenance processes to ensure CRM accuracy and integrity
- Assist with reporting and audits to identify trends and opportunities for data quality improvement
- Help maintain consistent definitions and processes to support a trusted “source of truth”
- Serve as a point of contact for sales enablement and prospecting tools such as ZoomInfo, MediaRadar, Winmo, and similar platforms
- Assist with user onboarding, troubleshooting, and ongoing support for sales-facing technologies
- Monitor tool usage and provide feedback on adoption and optimization opportunities
- Partner with Marketing, Finance, and Enterprise Systems teams to support alignment across workflows, reporting, and tool integrations
- Support system rollouts, User Acceptance Testing (UAT), and change management efforts for new tools, enhancements, and process updates
- Assist in translating business requirements into functional support needs and system improvements
Benefits
- Discretionary short-term and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
