Analyst, Client Services - Capital Markets

CIBC•Toronto, ON

12d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As an Analyst, Client Services, you will conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements. Reporting to the Director of Client Services, you will be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and timelines. The primary objective is to complete the necessary research, client outreach, etc. to onboard Capital Markets institutional clients, and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated with the counterparties. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Degree or diploma in Business Administration or Economics
1 – 3 years of experience in AML/KYC for Capital Markets clients
Experience with Capital Markets infrastructure, applications, and businesses/products
Strong working experience with Microsoft Word, PowerPoint and Excel
Analytical Thinking
Business Effectiveness
Client Service
Customer Experience (CX)
Detail-Oriented
Internal Auditing
Teamwork
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

Certified Anti-Money Laundering Specialist certificate (CAMS)
Knowledge of Canada and other regional AML/ATF requirements
Knowledge of Capital Markets products
Experience working with Fenergo or similar systems
Experience working with WorldCheck

Responsibilities

Conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements.
Complete the necessary research, client outreach, etc. to onboard Capital Markets institutional clients.
Collect KYC information and perform detailed analysis through AML due diligence on counterparties and those associated with the counterparties.
Follow Client Services Procedures and Processes to ensure accurate, smooth, and seamless remediation for Capital Markets clients.
Reach out to front office and/or clients, requesting documentation for onboarding or review purposes.
Follow up with the client to obtain all documentation and disseminate relevant information to the respective internal teams.
Collaborate with other teams to coordinate communication with front office sales and internal departments (e.g., Client Management Services, Credit, Legal, Operations, etc.) on assigned cases/clients.
Keep open lines of communication to coordinate with the business supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.
Conduct research and obtain document requirements for the remediation works.
Ensure correct data is captured in the client onboarding system and the required documents are uploaded to the same system as per requirements.
Partner with peers to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experience.
Quickly assess factors that affect the client’s AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high-risk clients.
Escalate any issues that require higher-level decisions to the remediation Associate and/or Team Leader.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development