Analyst Charter Representatives

Sun Country Airlines 2021•Minneapolis, MN

16h•Onsite

About The Position

Sun Country Airlines is seeking a Charter Representative Analyst to be responsible for routing, scheduling, and supporting all aspects of the Charter Representative Program with an increased emphasis on independent decision-making, operational ownership, and adaptability in a dynamic airline environment. The role requires advanced judgment and the ability to manage complex scheduling needs across multiple lines of business with limited supervision.

Requirements

Bachelor's degree or equivalent experience.
2+ years in airline or operational scheduling environment.
Strong communication, organization, and problem-solving skills.
Demonstrated agility in adapting to new variables in a fast-paced, unpredictable environment.
Strong critical thinking skills with the ability to apply past experience to new operational challenges.
Capability to make sound decisions quickly during high-pressure operational disruptions.
Willingness to collaborate cross-functionally while maintaining autonomy in execution.
Availability to work evenings, weekends, and holidays as operational needs require.

Responsibilities

Independently route and schedule charter representatives and ground service representatives across multiple lines of business, ensuring operational coverage and efficiency.
Serve as a primary point of coordination during Irregular Operations (IROPS), proactively adjusting schedules in response to weather, staffing, and mechanical disruptions.
Apply independent judgment to resolve scheduling conflicts and service interruptions while balancing competing operational priorities.
Collaborate with charter planning, operations, crew travel, and other stakeholders to ensure continuity of service with minimal supervisory input.
Utilize knowledge from prior scenarios to make informed decisions in new or evolving situations with limited guidance.
Maintain accurate schedules, reporting, and communication to internal and external stakeholders.
Support continuous improvement efforts by identifying inefficiencies and recommending process enhancements.
Perform additional duties as assigned, including supporting charter representative operations as needed.

Benefits

Comprehensive benefit package including dental and vision PPO and high-deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support