Analyst, Channel Operations

NATIONAL INDUSTRIES FOR THE BLIND•Alexandria, VA

5d•$65,340 - $81,648•Onsite

About The Position

The Analyst, Channel Operations provides operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners.

Requirements

Three (3) to five (5) years of operational support experience, resolution of customer support issues and working knowledge of related industry and business practices
Undergraduate degree from a regionally accredited university or college
An equivalent combination of education and/or experience may also be acceptable
Proficiency in Microsoft Office, including Outlook, Word and Excel at an advanced level
Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
Knowledge of AbilityOne policies 51.540 and 51.542, ensuring compliance with program requirements and supporting accurate reporting and operational processes
Experience responding to inquiries, resolving issues, and ensuring a positive customer experience while maintaining program compliance
Strong organizational, analytical, multi-tasking and interpersonal skills required
Ability to concentrate, prioritize tasks to meet deadlines while maintaining a strong attention to detail
Ability to thrive in a fast-paced collaborative environment
Demonstrate reliability and accountability
Effective communication, decision making, and problem-solving skills
Ability to make sound decisions and exercise good judgment
Accountability
Communication Skills
Ethics /Integrity
Customer Care
Job Knowledge/ Technical Skills
Process Improvement

Responsibilities

Support product lifecycle management for AbilityOne NSNs including monitoring new product introductions, NSN additions and deletions, SKU transitions, price changes, communication product substitutions/modifications, and ensuring all updates are accurately reflected across distributor files and internal systems
Assist with operational issues affecting federal customers, including backorders, pricing discrepancies, product availability gaps, and data misalignment across PLIMS, GSA, Amazon, wholesalers, and internal databases
Support analysis and review of 51.542 sales data
Maintain, update, and verify product data across channel partner platforms and internal systems, including quarterly product launches and ad-hoc product additions
Support the quarterly product launch process by entering product specifications, operational contacts, and Safety Data Sheets (SDS) into wholesaler systems to ensure accurate product availability and readiness
Route pricing inquiries to the appropriate team or channel, ensuring timely and accurate resolution for internal and external stakeholders
Communicate regularly with channel partners via email to provide timely updates and resolve inquiries related to backorders, pricing discrepancies, product availability, and other supply chain barriers affecting order fulfillment
Communicate effectively with stakeholders through clear, professional written and verbal correspondence, ensuring alignment with deadlines, organizational expectations, and engagement of internal teams, external partners, and federal stakeholders
Attend weekly customer meetings to discuss supply chain issues, provide updates, and collaborate on solutions to ensure program efficiency and continuity
Coordinate projects and initiatives, including supporting wholesaler sponsorship requests and other program-related activities
Collect and disseminate product information from NPAs to enhance wholesaler system content, improve data accuracy, and reduce frustrated freight or supply chain disruptions
Provide ad-hoc analysis support to the channel team as needed
Support channel team by assisting with planning and event matrix preparation
Train colleagues and channel partners on new tools, processes, and compliance requirements, with a focus on Excel and pivot tables
Other duties as assigned