Analyst, Business Transformation (Business Analyst)

MEDITERRANEAN SHIP.INC. • Montreal, QC

15h • Hybrid

About The Position

The Business transformation analyst is responsible for crafting, leading and executing business projects that will improve productivity, redundancies, and inefficiencies; ultimately contributing to the overall Customer Experience. This role involves leading projects/workstreams and being responsible for outcomes and strategic impact on department or business unit performance. The analyst may have direct reports, mentor others, drive innovation, and improve processes within their domain.

Requirements

• Bachelor’s degree in business or technology management or related fields of study.
• 2-3 years of experience as a Business Analyst.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Strong verbal, written, and presentation skills in both English and French.
• Strong client-facing and collaborative teamwork skills.
• Strong analytical skills.
• Experience facilitating sessions and conducting client interviews.
• Experience with Agile/Scrum and DevOps, as well as process optimization methodologies such as Kanban, Lean, and BPMN/Visio mapping.
• Proficiency with Microsoft applications, including Word, Excel, Outlook, Power Automate, Power Apps, SharePoint, and Copilot.
• Experience creating process documentation and reports.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong problem-solving and multitasking abilities in a fast-paced, challenging work environment.
• Team-oriented professional with a positive attitude.

Nice To Haves

• Knowledge of SQL/Python is an asset
• Experience in shipping, logistics, or transportation is considered an asset.

Responsibilities

• Partner with other teams across MSC and its divisions to conduct project requirement analysis and create process documentation.
• Evaluate, analyze, and communicate systems requirements.
• Create and maintain documentation, as well as facilitate and capture business requirements through workshops, data analysis and end user interviews.
• Review systems analytics and existing processes to maximize business effectiveness and propose process improvements.
• Develop strong and durable relationships with the rest of the MSC team with the goal of supporting optimized systems design and integration.
• Respond to questions and concerns of team members and executives with supporting research and recommendations.
• Work under the Manager, Business Transformation to ensure projects are completed on time and within budget.
• Work with the Manager, Business Transformation to create a timeline, schedule and oversee progress to make sure goals are met on time.

Benefits

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level