Analyst, Business Resiliency IT Disaster Recovery

Americold•Atlanta, GA

About The Position

As part of Americold’s business resiliency team, this role works with business continuity and crisis management team members to help ensure critical technology systems can be restored quickly after disruptions, including cyberattacks, ransomware, system outages, data center failures, natural disasters, and power or network interruptions. The role focuses on planning, testing, and coordinating recovery efforts so the business can continue operating during and after an incident. The analyst supports the development, monitoring, and maintenance of IT Disaster Recovery plans and procedures; conducts Application Impact Analyses to identify critical systems and recovery requirements; and coordinates disaster recovery testing, exercises, and simulations. The role tracks recovery objectives, remediation items, compliance, and activities across IT teams and Americold’s global regions. It also maintains application inventories and documentation, updates status in the resiliency tool, follows up with IT owners, identifies roadblocks, and escalates issues when needed. The position partners with infrastructure, application, cybersecurity, and business teams and supports regulatory, risk management, and audit requirements. The work may involve travel by automobile or airplane and visits to warehouse operations in temperatures at or below freezing. The work environment is described as representative of conditions encountered while performing the job’s essential functions; reasonable accommodations are available in accordance with applicable law.

Requirements

1–3 years of experience in project coordination, project management, business analysis, or similar roles.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Comfort following up and holding others accountable for deadlines.
Strong communication skills with technical and non-technical teams.

Nice To Haves

Experience with tracking tools or systems such as a resiliency tool, ServiceNow, Jira, or Excel.
Bachelor’s degree in IT or a related field.
Experience as an IT or PMO Project Coordinator.
Experience as a Junior Project Manager.
Experience as an entry- to mid-level Business Analyst.
Experience as a Risk, Compliance, or Continuity Analyst.
Any certification related to the core role or a related field.

Responsibilities

Support the development, monitoring, and maintenance of IT Disaster Recovery plans and procedures.
Conduct Application Impact Analyses to identify critical systems and recovery requirements.
Coordinate disaster recovery testing, exercises, and simulations.
Monitor compliance with Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Partner with infrastructure, application, cybersecurity, and business teams to improve resilience.
Track and remediate gaps identified during testing or audits.
Support regulatory, risk management, and audit requirements.
Maintain inventories of critical applications, dependencies, and recovery strategies.
Track and manage Disaster Recovery and Business Continuity activities across IT teams in Americold’s global regions.
Monitor and update status in the resiliency tool using green/yellow/red tracking.
Follow up with IT owners to keep tasks, testing, and deliverables on schedule.
Identify roadblocks and escalate issues to leadership when needed.
Support coordination and execution of disaster recovery testing activities and disaster recovery plans.
Maintain accurate documentation, reporting, and status updates.
Help ensure continuity plans are progressing and aligned with timelines.
Interact with business continuity and crisis management team members.