Analyst, Business Process
About The Position
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Business Process Analyst, you will support the Senior Manager, BPM in the pursuit of corporate goals and objectives by: Maintaining and implementing processes with the Signature Services team, identifying outsourcing opportunities, supervising and training the remote signers overseeing and maintaining the signature services network and identifying and implementing operational efficiencies, across teams and offices by interfacing with teams, IT and production support.
Requirements
- 1-3 years’ experience in operations management or operational role
- Excellent communication skills, both oral and written
- Team Player with the ability to work additional hours as required
- Ability to review and understand operations processes and impacts
- Strong attention to detail for project and change control management
- Presentation skills with the ability to provided end-user training
Nice To Haves
- Knowledge of process mapping an asset
- Degree in Business an asset or equivalent work experience
Responsibilities
- Work together with Operations Teams, Offshore Teams and Product to implement new processes and maintain existing processes
- Oversight of Signature Services Network, including recruitment, communications, procedures, monthly SLA reporting and database updates;
- Define operations requirements and implement processes within the centers to establish consistent processes. Assist other team members in developing this skill
- Use project management tools to assess, track and maintain projects for time, quality and scope
Benefits
- Employee and Family Assistance Program (EFAP)
- Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays
- Generous paid time off
- Paid volunteer opportunities
- Charitable donation matching
- Employee recognition programs
- Referral incentives
- Potential for performance-based incentives
- Opportunity to participate in our stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
