Analyst BSA, I, II, or Sr.

Boardwalk Pipelines, LP Human Resources•Owensboro, KY

About The Position

To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com. We are currently looking for a Analyst BSA,I,II, Sr. in either our Houston, TX or Owensboro, KY office. POSITION DESCRIPTION: The job purpose is to provide analytical expertise for the implementation and support of systems that meet requirements of the Commercial area, for both gas and liquids, via active participation in a cohesive team. Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via the use Jira (or an equivalent tool) Collaborate with the appropriate parties, such as vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications Ensure all required system and compliance documentation is complete and accurate Develop and utilize standard templates to document/review business requirements and technical specifications Escalate support and project issues to Lead and/or IT management teams as they arise Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives For assigned projects: Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments Serve in the role of Project Manager and utilize Boardwalk IT project management standards Gather and analyze data in support of business cases, proposed projects and system requirements Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues Design, develop and perform test plans/cases to ensure that the system or application functions as specified Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation Participate in on-call support rotation, as required for functional applications supported Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members Record, track and document the problem-solving process utilized while researching alternatives to resolve issues reported by users Perform post-implementation follow-ups to ensure problems have been adequately resolved Participate in the development and execution of business continuity processes as requested by senior team members

Requirements

5 years minimum of in-depth, hands-on knowledge of developing/supporting enterprise applications
5 years working technical knowledge of project management methodologies
3 years minimum of hands on experience working in integrated development environments
Extensive experience with business requirements gathering and documentation
Proved experience with troubleshooting principles, methodologies and software issue resolution techniques
Solid working knowledge of current technologies
Ability to conduct, compile and present research in the following area(s): software development and delivery concepts, application testing strategies, project management methodology trends
College or university degree in the field of computer science, information systems or related field of study, or 4 – 6 years equivalent work experience

Nice To Haves

Certifications applicable to the position are desirable
Agile team experience – Solution Owner role
Experience with specific phases and general knowledge of entire software development life cycle
Good understanding of the organization’s goals and objectives
Broad knowledge of programming languages and techniques
Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.
Knowledge of TSA Security Directives
Demonstrated ability in developing application specification and requirements documentation
Knowledge of technology trends related to software application development and support
Experience with commercial applications in natural gas/liquids midstream segment
Strong knowledge of Jira, ServiceNow, TestRail

Responsibilities

Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements
Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle
Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via the use Jira (or an equivalent tool)
Collaborate with the appropriate parties, such as vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed
Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members
Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications
Ensure all required system and compliance documentation is complete and accurate
Develop and utilize standard templates to document/review business requirements and technical specifications
Escalate support and project issues to Lead and/or IT management teams as they arise
Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives
Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Serve in the role of Project Manager and utilize Boardwalk IT project management standards
Gather and analyze data in support of business cases, proposed projects and system requirements
Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues
Design, develop and perform test plans/cases to ensure that the system or application functions as specified
Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis
Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives
Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization
Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation
Participate in on-call support rotation, as required for functional applications supported
Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed
Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members
Record, track and document the problem-solving process utilized while researching alternatives to resolve issues reported by users
Perform post-implementation follow-ups to ensure problems have been adequately resolved
Participate in the development and execution of business continuity processes as requested by senior team members