Analyst, Bridges Interface - II Epic

Quest Diagnostics•Pittsburgh, PA

About The Position

Bridges interface analysts are the primary contact for the interfaces they are assigned to implement and support. They coordinate analysis sessions to identify interface business needs, create technical designs, and own issue triage necessary to implement and support their assigned interfaces. They work closely with the interface project manager, application teams, and technical teams to ensure that interfaces meet the needs of end users.

Requirements

3+ years Epic build and support experience
Excellent attention to detail including verbal communication and documentation skills
Experience with messaging formats used in healthcare integration HL7, FHIR, EDI, CSV, XML etc
Healthcare industry experience
Bridges certification required
English Language required.

Nice To Haves

Experience in Laboratory/Diagnostics industry

Responsibilities

Managing the entire implementation cycle of interfaces, web services, and industry-standard APIs (such as FHIR), including analysis, design, specification, implementation, go-live, and support
Working closely with application teams, subject matter experts, and third-party application experts to determine business needs, document requirements, and configure interfaces per the requirements.
Partnering with these groups to diagnose and resolve interface-related issues and supporting ongoing application projects as needed
Reviewing, triaging, and resolving day-to-day interface errors, including coordinating with technical teams, application teams, and third-party system representatives as necessary
Identifying and escalating risks associated with technical project tasks and third-party systems
Coordinating interface-specific tasks and activities like testing, build, cutover planning, and go-live by engaging subject matter experts, vendors, server and networking teams, Epic Client System Administrators, and interface engine developers
Working with interface engine developers to develop data-translation strategies to support the needs of Epic and third-party systems
Providing proactive support by monitoring live interfaces and resolving issues
Responsible for performance, availability and scalability of all of applications and deliverables
Maintain the functional interfaces as it pertains to applications and infrastructure
Assist in planning, estimating, designing and ensuring customizations and integration components are designed to meet the business needs
Responsible for designing, developing, and maintaining interfaces between client's information systems utilizing Cloverleaf HL7 engine
Responsible to work on error handling in Epic Bridges and Cloverleaf engine
Build relationships with end users and provide consistent, reliable support demonstrating a sense of urgency to resolve issues