Analyst, Benefits

J.M. Smucker Co•Orrville, OH

19h•Hybrid

About The Position

Receive training and hands-on experience learning internal HR systems and external vendor platforms, including data integrations and file transfers used to administer the Company’s health and welfare benefits. Build foundational knowledge of benefit programs, applicable laws and regulations, and operational best practices while supporting the day-to-day delivery of Total Rewards programs.

Requirements

Bachelor’s degree required (Human Resources, Business, Analytics, or related field)
Strong analytical and problem-solving skills
Strong attention to detail and commitment to data accuracy
Effective verbal and written communication skills
Ability to manage multiple priorities and meet deadlines in a team-oriented environment
Ability to handle confidential information with professionalism and discretion
Comfort using Microsoft Office tools; familiarity with Excel for basic data review, formulas, or reporting

Nice To Haves

Experience with Workday or other HR/Benefits systems
Experience working within an HR function or benefits function

Responsibilities

Learning and applying the laws and regulations that govern health and welfare benefits
Reviewing and updating employee, retiree, dependent, and beneficiary data in Workday and third-party administration systems
Reviewing, analyzing, and processing benefit events and benefit elections in Workday, including enrollments, qualifying life event changes, and terminations, in accordance with plan rules and regulatory requirements
Monitoring system integrations to ensure successful and accurate processing; partnering with HRIS or senior team members to research and resolve issues as needed
Identifying and troubleshooting system or process errors, escalating more complex or specialized issues to senior team members
Partnering with HR Communications and internal/external vendors to prepare and distribute participant communications and required legal notices
Completing daily administrative activities such as monitoring HR Shared Services mail, check processing, submitting life insurance claims, and generating or mailing retiree correspondence
Responding to inquiries and issues escalated from the HR HOME Contact Center and external vendors, including: Triaging participant cases assigned to the Total Rewards Operations team
Researching and resolving benefit-related inquiries in accordance with Company policies and applicable laws
Delivering responsive and professional customer service to internal and external stakeholders, including handling sensitive or complex situations with care and professionalism