Analyst, Backup Management
About The Position
About ITS: Do you have the CHOPS ? IT Solutions lives its values: C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Analyst, Backup Management is responsible for managing and maintaining backup solutions to ensure data integrity, availability and compliance. In this role you will perform regular backups, test restores, monitor backup jobs, troubleshoot issues and document configurations and procedures. Additionally, you will collaborate with other ITS teams to resolve larger issues, provide technical support and stay current with backup technologies to optimize reliability and performance. This position is open due to a vacancy.
Requirements
- Proven experience in managing backup solutions, specifically VEEAM, Datto SaaS Protect, AWS and Azure Backup.
- Strong understanding of backup and recovery principles, including RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
- Basic understanding of networking principles.
- Intermediate experience with virtualization technologies and storage hardware.
- Proficiency in troubleshooting and resolving backup-related issues.
- Excellent communication and interpersonal skills to effectively interact with clients and team members.
- Ability to work independently and manage multiple tasks simultaneously.
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
Nice To Haves
- Relevant certifications such as VEEAM Certified Engineer (VMCE), Microsoft Certified: Azure Administrator Associate, or similar are a plus.
Responsibilities
- Manage and maintain backup solutions including VEEAM, Datto SaaS Protect, and Azure Backup.
- Ensure the integrity and availability of backup data by performing regular backups, test restores, monitoring backup jobs and auditing for unprotected data.
- Develop and implement backup policies and procedures to ensure data protection and compliance with industry standards.
- Perform test restores to verify the reliability and effectiveness of backup solutions.
- Troubleshoot and resolve backup-related issues in a timely manner.
- Identify and eliminate repeat or chronic issues.
- Collaborate with other IT teams to ensure seamless integration of backup solutions with other systems and applications.
- Provide technical support and guidance to clients regarding backup solutions and best practices.
- Maintain documentation of backup configurations, procedures, and troubleshooting steps.
- Stay updated with the latest developments in backup technologies and recommend improvements to existing solutions.
- Keep accurate notes of work performed and track time daily.
- Provide timely updates to management and clients via telephone, video chat and email.
- Engage management or other team members on challenging issues.
Benefits
- Comprehensive Group Benefits Program
- Paid Holidays and Vacation
- Company-paid life
- Employee Assistance Program
- Company-paid training, materials, and exams
- Performance-based bonuses
- Flexible/hybrid work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
