Analyst/Associate Analyst, Field Insights

Alkermes•Waltham, MA

16h•$59,000 - $70,000•Hybrid

About The Position

The Sales Analysis & Reporting team provides the commercial organization with accurate reporting, clear insights, and tools that help both home office and field teams make informed decisions. In this role, you will support and evolve our Customer Suggestions platform—translating data into actionable, field-facing insights that integrate into the day-to-day workflows of the sales team. You will work closely with our Field Operations Team and cross-functional partners, including Data Analytics and Insights, Customer Engagement Marketing, Field and Brand to incorporate relevant inputs while helping shape how insights are structured, prioritized, and delivered. This position is ideal for someone who enjoys solving problems, working across teams, and improving how data is used to drive action in the field.

Requirements

Proficiency in SQL, Tableau, and Excel
Ability to translate business needs into analytical logic and outputs
Comfortable working with large datasets and resolving data inconsistencies
Strong communication skills — able to clearly explain logic and findings
Strong ownership mindset with the ability to take initiative within a defined scope
Curious and eager to learn and improve existing processes
Comfortable working across teams and translating different perspectives into practical solutions
High attention to detail with a commitment to data quality
Ability to work in ambiguity with guidance and direction
Focus on delivering simple, actionable outputs
Bachelor’s degree preferred in Business, Analytics, Data Science, Information Systems, Statistics, Marketing, or a related field
Relevant internship, co-op, academic project, or professional experience in analytics, reporting, business operations, sales operations, customer insights, or related areas preferred
Experience working with data, reporting, or analytical tools such as SQL, Tableau, Excel, or similar platforms
Demonstrated ability to problem solve, learn new systems, and translate business needs into practical outputs
Strong communication and collaboration skills with the ability to work across teams and functions

Nice To Haves

Interest in healthcare, pharmaceuticals, commercial operations, customer engagement, or field analytics is a plus

Responsibilities

Support the evolution of the Customer Suggestions platform, including development of new suggestion types and refinement of existing logic
Translate business needs into clear, actionable insights for the field
Help ensure suggestions are simple, prioritized, and aligned to field workflows
Maintain documentation and structure for suggestion logic and outputs
Support prioritization and ranking of Customer Suggestions to surface the most relevant insights
Help balance volume, variety, and usefulness of suggestions across territories
Identify low-value or redundant signals and recommend improvements
Partner with teams such as DAI, Omnichannel, Marketing, and Market Access to incorporate relevant data inputs
Translate cross-functional ideas into practical, field-facing suggestions
Ensure alignment while maintaining focus on field-facing execution
Support intake of new suggestion ideas and requests
Translate business needs into structured, scalable logic
Contribute to evaluating feasibility and prioritizing enhancements
Monitor field engagement and feedback to assess usefulness and adoption of suggestions
Gather and synthesize input from field teams (e.g., trainers, office hours, direct feedback)
Support iteration of suggestion logic based on performance and business needs
Support testing and validation of new suggestion types and enhancements
Analyze results and contribute to refining logic
Conduct targeted analyses to support development and refinement of Customer Suggestions
Evaluate potential new inputs, signals, and use cases
Support Tableau-based views that provide visibility into Customer Suggestions
Perform QC checks and troubleshoot data issues impacting suggestions