Analyst, Accounts Receivable

Waste Management, Inc. (WM)•Windsor, CT

14h•$63,030 - $72,000•Hybrid

About The Position

The Accounts Receivable Analyst will have end-to-end collection responsibility for a portfolio of customers, developing effective collection practices and providing training to their assigned offshore support personnel. The Accounts Receivable Analyst is expected to drive financial results and partner effectively with all Order to Cash (O2O) colleagues to deliver process improvement objectives that improve customer service levels, maximize revenue, improve cash flow, and minimize bad debt write-offs.

Requirements

Bachelor's Degree (accredited), or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience.
2 years of experience in reconciliation.

Nice To Haves

Oracle system knowledge & experience.
B2B credit & collection experience.
Ability and experience in business negotiation.
Advanced knowledge of MS Excel

Responsibilities

Manage a portfolio of customers and develop efficient and effective collections strategies that ensure we achieve our financial objectives, mitigate risk, optimize cash flow, and contribute to improved customer experience.
Maximize cash recovery; make pragmatic decisions on collection issues escalation, service release/suspension, adjustments/ write-offs, etc.
Negotiate effectively with customers and internal stakeholders to deliver solutions in difficult situations.
Develop effective relationships with our customer’s AP department and key senior finance leaders to mitigate roadblocks to the order-to-cash process.
Actively partner with internal stakeholders (Sales, Client Launch, and Billing) on the order-to-cash process, which impacts our ability to collect cash and efficiently service customers’ invoicing needs.
Coordinate work activities with an offshore team, which includes guiding, mentoring, and coordinating strategy to accomplish key goals and objectives.
Leverage Agile methodologies to improve processes with immediately available tools and resources.
Support an environment of constant innovation.