Analyst, Account Management
About The Position
Mastercard's Community Institutions team is launching Team Catalyst, an innovative new account management model designed to redefine how we partner with our longer-tail customers. As customer expectations evolve and operational complexity increases, we are transforming from a traditional one-to-one account management structure to an agile, team-based model that enables us to deliver deeper expertise, greater consistency, and broader access to Mastercard's capabilities. Team Catalyst is an incubation team focused on building the future of customer partnership and engagement. We are challenging conventional approaches, creating scalable strategies, leveraging data and automation, and finding new ways to bring the full power of Mastercard to our customers. This role offers a unique opportunity to help design, build, and scale a new model while directly influencing customer growth, experience, and operational excellence across a portfolio of Community Institution customers. As an Analyst, Account Management on Team Catalyst, you will manage a portfolio of Community Institution customers and help deliver an exceptional Mastercard experience. You will build customer relationships, identify opportunities for growth, support business initiatives, and partner across Mastercard to address customer needs. Working within a highly collaborative team environment, you will help customers maximize the value of their Mastercard partnership while contributing to Team Catalyst's innovative account management model.
Requirements
- Relationship builder with a passion for customer success.
- Strong communicator who can build credibility with customers and internal stakeholders.
- Curious and proactive problem solver.
- Organized and able to manage multiple priorities effectively.
- Analytical mindset with the ability to turn insights into action.
- Collaborative team player who thrives in a fast-paced environment.
- Growth-oriented with a willingness to learn and take on new challenges.
- Adaptable, resourceful, and comfortable navigating change.
Responsibilities
- Serve as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success.
- Identify opportunities to expand customer engagement and adoption of Mastercard products, services, and solutions.
- Develop an understanding of customer priorities, challenges, and goals to provide relevant recommendations and support.
- Lead day-to-day account management activities, including customer communications, action planning, issue resolution, and follow-up.
- Partner with teams across Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions and address customer needs.
- Assist with renewals, pricing requests, presentations, business cases, and other commercial activities.
- Deliver customer engagement activities including webinars, office hours, portfolio communications, and customer education programs.
- Contribute ideas and process improvements that enhance customer experience, operational efficiency, and team performance.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
