Analyst 3, Cust Contract Admin

Indotronix International Corporation • San Antonio, TX

2d • Hybrid

About The Position

Join our dynamic team in San Antonio, TX as an Analyst 3, Cust Contract Admin (Chargeback Resolution Analyst). As a critical contributor to our customer contract administration, you will ensure chargeback claims and pricing discrepancies are accurately resolved. This onsite contractor role offers a hybrid work schedule with remote Fridays, opportunities for contract extension, and exposure to leading commercial contracting operations.

Requirements

• Bachelor’s degree.
• At least 5 years’ experience in commercial contracting or chargeback operations.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Demonstrated analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and accountability.

Nice To Haves

• Hands-on experience with SAP, AS400, Vistex, or Power BI.

Responsibilities

• Review and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims with precision.
• Research, validate, and investigate claim data and exceptions to ensure compliance with policies and contracts.
• Communicate claim status and solutions effectively with distributors, customers, and internal stakeholders.
• Maintain detailed documentation and accurate records of all claims.
• Generate analytical reports to identify recurring issues and recommend process improvements.
• Leverage ERP systems, reporting tools, and Microsoft Office applications to optimize daily operations.
• Meet and exceed productivity, quality, and service level targets.

Benefits

• Competitive pay rate: $38.25–$43.25/hour.
• Consistent onsite schedule (Monday–Thursday) plus remote work flexibility on Fridays.
• Expand your expertise in a collaborative, high-impact environment.
• Contract extension potential for long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level