Analyst 1
About The Position
SS&C Eze is seeking a Solutions Analyst with an interest in technology and financial markets to join its Client Solutions team. The team serves as an initial point of contact for hedge fund and asset management clients and provides product expertise and high-touch client service. Analysts manage operational and product support responsibilities, work across teams and systems, and develop their financial technology and capital markets knowledge through immersive training and hands-on client experience. The role is based in Chicago, Illinois, with a hybrid work model. The expected base salary is $70,000 to $83,000, and the role may also be eligible for discretionary annual bonus and/or equity awards, subject to individual and business performance and company discretion.
Requirements
- Bachelor’s degree.
- Strong client-facing skills, demonstrated through excellent verbal and written communication.
- Superior problem-solving and analytical skills.
- Desire to work directly with clients and build relationships.
- Ability to take initiative and handle increasing responsibility and autonomy over time.
Nice To Haves
- 1–2 years of relevant experience in customer service and/or a technology field.
- Familiarity with SQL.
Responsibilities
- Interact with clients throughout the day regarding product inquiries.
- Assess, troubleshoot, and manage client requests, providing real-time solutions.
- Act as an escalation point for client counterparties and internal teams to support appropriate issue resolution.
- Collaborate across teams and systems while handling operational and product support responsibilities.
- Develop relationships with Portfolio Managers, Traders, Operations teams, and Technology teams at hedge funds, asset managers, and sell-side partners.
- Build knowledge of financial technology and how investment products serve the marketplace.
- Develop internal relationships and pursue growth opportunities within the Solutions group or across areas such as Client Engagement, Client Success, Product Management, or Sales.
Benefits
- 401(k) plan with company matching.
- Professional development reimbursement.
- Flexible personal/vacation time off.
- Sick leave.
- Paid holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employee assistance program.
- Parental leave.
- Discounts on fitness clubs, travel, and more.
- Hybrid work model.
- Business-casual dress code, including jeans.
- Hands-on, team-customized training, including SS&C University.
- Potential eligibility for discretionary annual bonus and/or equity awards, such as restricted stock units or stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
